Complaint Review: Dazzle Smile - DES MOINES Iowa
- Dazzle Smile PO BOX 10276 DES MOINES, Iowa United States of America
- Phone:
- Web:
- Category: Dental Services
Dazzle Smile Ordered trial $1.95, cancelled 5 mins after order, talked to Dazzle rep, got return auth#, recd on 6th, returned unopened on 8th Sept, Dazzl rec'd on 13th, long before trial exp, still got billed $79.28. DES MOINES, Iowa
*UPDATE Employee: Hello,
*REBUTTAL Owner of company: Dazzle Smile
*UPDATE Employee: Hello,
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I ordered a trial version of Dazzle Smile from the internet for $1.95. This product was presented in conjuction with another product that promised both would give better results. The terms were NOT clear when I order the first product.
While in the process of ordering the second production, I read the terms and conditions - which was visible. At that time, I did not submit the second order and figured the first order most have been a scam also.
While searching for information online to cancel the first order, a Dazzle White Rep called me to confirm my order. AT THAT TIME, I told him to cancel because I did not agree with their terms and conditions. He told me that it was too late to cancel. HOW can it be too late to cancel when he was the REP that was verifying my order - what if my card was stolen.
Anyway, he gave me a number to call and told me I had to call them and cancel. This was the weekend of August 31, 2009. I called Monday, September 1 and the operator told me that EVEN THOUGHT I AM CANCELING THE ORDER, I would still receive the product and I would have to return it to them within the 14-day trial period... We argued - to no avail - and at that time he cancelled my order and gave me a cancellation # and told me to return the unused product and I will not be billed.
I received the product on a Friday, September 4, 2009. Labor Day was September 7, 2009 - I returned the UNUSED/UNOPENED product on September 8, 2009 and DAZZLE received it on September 13, 2009. They billed my credit card $79.28 on September 19, 2009!!!
PLEASE NOTE: I returned the product LONG BEFORE the 14-day trial was up. I received it on the 4th of September - 14 days later is the 18th of September.
THEY ARE A RIP OFF AND SHOULD NOT DO BUSINESS AT ALL!!!!
This report was posted on Ripoff Report on 09/19/2009 06:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dazzle-smile/des-moines-iowa-50381/dazzle-smile-ordered-trial-195-cancelled-5-mins-after-order-talked-to-dazzle-rep-got-497504. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
Hello,
AUTHOR: Jonathan rodriguez - (United States of America)
SUBMITTED: Friday, November 20, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
#2 REBUTTAL Owner of company
Dazzle Smile
AUTHOR: molly greene - (India)
SUBMITTED: Thursday, November 19, 2009
Hello,
If there was some confusion about your subscription, we honestly did mean to
inconvenience you in every way. Our goal is to inconvenience our customers and
to steal as much of their money as we can before they wise up and cancel their
card .The terms and conditions of our offer are not very visible on the order
page, they are sometimes stated on the order page where you confirm your order,
located directly to the top of where your credit card information was entered.
At times, there is also a link at the top of the middle, underneath the garbled
type of the home page that opens up the terms and conditions in a separate
window, if you can find it. Sometimes you can see this and sometimes you can't.
Customer service is our number ten priority and we do everything we can to be
secretive and misleading with all of our customers. Of course, mistakes can be
made and they are always your fault, if you were not aware of our terms and
conditions in our site, that's too bad. We are not happy to offer you a full
refund if you return the unused product back to us. We have not honored our
2-day guarantee and will continue not to do so.
You can talk to customer support two days a week. Our India-based help lines
are also staffed each and every other day of the week to dodge any questions
you may have both before and after your order, if you can get through to us.
Simply call us at 888-948-5508 or visit our 2/2 live help at
http://www.dazzlesmileprocoloncleanseezykitgrants360acaiberryonlinebizkitworldfitnessclub.com/contactus.php
and we will be happy to make you jump through hoops during the entire
cancellation process.
Your satisfaction is our number ten concern, stealing your money is our number
one through nine concerns. We will promise or guarantee you anything it takes
to get your money.
We are so glad you didnt Google Search our name for complaints before giving us your credit information. Please do not tell anybody you know about the way we do business. It will be our little secret. Thank you so very much.
We just hope you don't call your credit card company or bank immediately to
report your card lost or stolen because then they disallow all of our charges,
thinking that some one has stolen your card and that stops us dead in our
tracks and it makes us very mad at you.
Thanks,
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#1 UPDATE Employee
Hello,
AUTHOR: Kip Taylor - (United States of America)
SUBMITTED: Monday, November 16, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
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