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- Author Not Confirmed
- DCW 484 LEVERINGTON AVE Philadelphia, Pennsylvania United States of America
- Phone: 1.866.466.5488
- Web: promobilegear.com
- Category: Audio & Electronic Retail Stores
DCW Pro Mobile Gear RIP OFF DOES not pay money owed for stock sold, Refuses to answer phone Philadelphia, Pennsylvania
*Author of original report: Not really true.
*Author of original report: Not really true.
*UPDATE Employee: A terrible experience
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Pro Mobile Gear is a company we have known for several years. We have started doing business with them this year and had no issues. That is till now.
This report was posted on Ripoff Report on 05/10/2010 05:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dcw/philadelphia-pennsylvania-19128/dcw-pro-mobile-gear-rip-off-does-not-pay-money-owed-for-stock-sold-refuses-to-answer-ph-601774. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Not really true.
AUTHOR: Jason - (USA)
SUBMITTED: Wednesday, September 19, 2012
First off this statement from the company is not really a rebuttal. They do not deny anything that happened in my original Rip off report. That is because it is true and i have the checks and all emails to prove it. WE finally received most of the rest of the payment that was promised. They claimed they could not wire or for some reason send a check. But they could pay with paypal. I told them no because the fees of 2.9% on 15K is allot of money which is still owed to us. But Jim at Pro Mobile claimed this was the only way his boss was willing to pay. We accepted and ended up several hundred dollars short of the original invoice. Did they ever try to make it right? NO. In fact i never heard from them for quite some time till they offered to buy the cellular chargers we were selling.
The original product they ordered if it was fake or whatever then why did they not just send the product back? Why did they hold on to it sell it and then wait forever to pay us? We have done business worldwide no issues whatsoever and now Pro Mobile wants to make claims of FRAUD? There were never claims of anything fake about the product.
1. The stock sample that was sent to them they accepted them. They did not say they might be real they only asked that the chargers would be new like the sample. We said yes , they said great they wanted lots of them and preceded to place an order for 2000 units.
We have been selling these chargers for years with no complaints or any issues (i have company names and great feedback from them. As well as invoices and PO's). We placed their order with the company and they were stopped in customs due to another product that was on the same shipment and we waited on customs to make a decision on if they would release the product or not.
AT NO TIME did i just not talk to them. I kept in contact with brian every couple of days and even talked with him on the phone several times explaining they were stuck in customs and we were waiting.
I have all my emails to prove so in the event there is any doubt.
We had no control over the product not getting to us. Pro mobile did not pay a dime up front. Anyone who has dealt with customs knows they are the law and not much you can do to change any decision made.
AGain we had been selling this same product for years to several other companies and never had a shipping issue with customs. Pro mobile was not the only company affected. When this customs issue came about we did not order anymore product till just recently because we were concerned that it would too get stopped till we found out what the problem was. But no other company is throwing a fit or complaining. That is because they know we are legit.
When we emailed them and said we had new product in they said send a sample. We did this and they said it was fake. We had gotten many many samples from at least 15 different companies and some were fake we receivied. They gave us all the reasons it was fake. We said ok we must have missed that and sent the wrong sample. Again we offered them product many times in between march and now. But the prices were never what they wanted to pay.
So to say we cant deliver is a lie. They just did not like the prices of the product. Which i do understand. You are offered one price and then that supplier cant come through so you look elsewhere and you have to pay a higher price its not fair but its business.
I was finally able to get the customs issue worked out and get going again with our supplier. So i got new samples in and sent pictures to Pro Mobile. Then All they did was delete the email stating they did not want to work with us they were good and that the whole deal was just a bet in the first place to see if we would deliver. What kind of company makes bets on suppliers? I mean does that sound like a professional company.
Funny thing is they make these claims stating we dont know what we are doing and we sell fakes yet its interesting that this all came about over 1 sample sent to them. I still am curious how sending 1 sample out means you cant deliver or how customs holding up your shipment means you are a bad company? They refuse to answer these questions.
In this business i know things happen but we did the right thing we kept in contact and we kept trying to sell them other products and find a new supplier for this product so that we could do business. We did that because we are a stand up company.
Then just a day later they said that when we get the new charger cables and connectors for the iphone 5 in they were interested in buying. Again i have the emails to prove it. So does this sound like a company who thinks we dont know what we are doing and all we sell is fake?
In the end we have done business around the world selling many different products all with no issues. And again the only reason pro mobile is making a fuss is because we made it known they dont always pay their bills and they tried ripping us off.
Someone may ask why we would do business with a company who ripped us off before? Well my partner who was not a part of my company when the original ordeal happened wanted to do business with them and felt that if we sent product Certified COD nothing could go wrong payment wise.
#2 Author of original report
Not really true.
AUTHOR: Jason - (USA)
SUBMITTED: Wednesday, September 19, 2012
First off this statement from the company is not really a rebuttal. They do not deny anything that happened in my original Rip off report. That is because it is true and i have the checks and all emails to prove it. WE finally received most of the rest of the payment that was promised. They claimed they could not wire or for some reason send a check. But they could pay with paypal. I told them no because the fees of 2.9% on 15K is allot of money which is still owed to us. But Jim at Pro Mobile claimed this was the only way his boss was willing to pay. We accepted and ended up several hundred dollars short of the original invoice. Did they ever try to make it right? NO. In fact i never heard from them for quite some time till they offered to buy the cellular chargers we were selling.
1. The stock sample that was sent to them they accepted them. They did not say they might be real they only asked that the chargers would be new like the sample. We said yes , they said great they wanted lots of them and preceded to place an order for 2000 units.
We have been selling these chargers for years with no complaints or any issues (i have company names and great feedback from them. Besides weekly orders from them). We placed their order with the Manufacturer and they were stopped in customs due to another product that was on the same shipment and we waited on customs to make a decision on if they would release the product or not.
ALl the time i personally kept in contact with Brian at Pro MObile. I have all my emails to prove so in the event there is any question. I explained that they were stopped in customs and we were awaiting their decision.
2. I have a number of other companies we have dealt with selling this same product to for years with not one problem ever. This was the first time we had a shipping issue and it was not till months later that we found out what product on the shipment caused the red flag at customs.
3. When we emailed them and said we had new product in they said send a sample. We did this and they said it was fake. I have not seen it so i can not see if it was fake or not. We had gotten many many samples from at least 15 different companies and some were fake we receivied. Since i did not see the product i can only assume we sent out the wrong unit for them.
Fast forward to September I was finally able to get the company we had been dealing with originally to send us their supplier information since they had since left the business and contacted them to make sure that we would have no future issues with customs. So i got new samples in and sent pictures to Pro Mobile. Then All they did was delete the email stating they did not want to work with us they were good and that the whole deal was just a bet in the first place to see if we would deliver. What kind of company makes bets on suppliers?
Funny thing is they make these claims stating we dont know what we are doing and we sell fakes yet its interesting that this all came about over 1 sample sent to them. But sending one sample out which very well could have been the wrong charger to begin with has no baring on what a company can or can not do.
In this business i know things happen but we did the right thing we kept in contact and we kept trying to sell them other products and find a new supplier for this product so that we could do business. We did that because we are a stand up company.
Then just a day later they said that when we get the new charger cables and connectors for the iphone 5 in they were interested in buying. AGain i have the emails to prove it. So does this sound like a company who thinks we dont know what we are doing and all we sell is fake?
Someone may ask why we would do business with a company who ripped us off before? Well my partner who was not a part of my company when the original ordeal happened wanted to do business with them and felt that if we sent product Certified COD nothing could go wrong payment wise.
#1 UPDATE Employee
A terrible experience
AUTHOR: Pro Mobile Gear. - (United States of America)
SUBMITTED: Wednesday, September 19, 2012
The individual who posted this report about us is a complete Fraud, after being told to stay clear of this gentleman due to his inability to fulfill his promises and his inability to send real genuine product, i was in need of some real genuine product, this gentleman contact me saying he had the product, i asked him to send me some samples, in March he sent me what appeared to be real product, i placed an order,
it is now September, after numerous emails about several dozen reasons why he could not fulfill the order he finally emails me and notifies me that he has stock now, so after 6 months i ask him to send me new samples to ensure the product is true and genuine, after 6 months he send me new samples they are completely fake...... he then begins to argue with me that they are not... after doing some research i noticed he reported to Ripoff report about our company, this is my reply to his report.. anyone knowing Dynamic Wireless, or Jason please be careful, his product is fake, he has no clue what he is selling....!!
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