Report: #687959

Complaint Review: Delta Airlines

  • Submitted: Fri, January 28, 2011
  • Updated: Fri, January 28, 2011
  • Reported By: Ed — Gulfport Mississippi USA
  • Delta Airlines
    POB 20706
    Atlanta, Georgia
    United States of America

Delta Airlines Frequent cancelled flights, substandard service, cheap vouchers Atlanta, Georgia

*Consumer Comment: Although not your fault, here's the problem

*Consumer Comment: Need to get use to cancelled flights.

Show customers why they should trust your business over your competitors...

On 1-27-11 while flying Delta from Louisville, KY to Gulfport, MS, I had a connecting flight in Memphis, TN-- which happens to be the most incompetent hub in the U.S.

After several delays, the flight was simply cancelled. No explanation was given. Presumably Delta simply didn't have enough extra planes for the flight. They never do. There was no problem with the weather. All the runways were clean and dry, just as they were in Louisville.

The next scheduled flight to Gulfport was of course booked solid. I was given the choice of waiting until the following day, or of flying to another city. I chose to fly to Mobile that evening, and to have relatives travel to pick me up.

Delta's personnel were not the least bit apologetic, and were completely indifferent to people's problems. I was given a food voucher-- for $6 !! Since 6 bucks couldn't even buy a cheap hamburger, I asked for a supervisor. After a 1/2 hour wait, the supervisor appeared, and told me that Delta's policy was to give only a $6 voucher. She said there was nothing she could do about it.

I asked her if she didn't think it was an insult that my day was ruined, all my plans had to be changed, that I was stranded-- and all Delta could come up with was $6? She had nothing to say about that.

An identical thing happened the last time I flew Delta one year ago. Come to think of it, I've never flown Delta without there having been a problem of some sort. I believe that the airline has gotten so mammoth, that their only concern is profits. Reportedly they've profited $1.2 billion on expenses of $327 million, so they're doing very well.

Another tactic they use is to practice substandard service, and blame it on FAA regulations! Delta is not alone in this.

They have a fleet of Canadian Regional Tin Cans (CRJ200) which they use in all but their largest city markets. The only possible good use for these aircraft would be to fly young children. Anyone else would be too small to have any degree of comfort.

So I'm done with Delta. I'll fly any airline to avoid having to use Delta. I noticed that there were 108 complaints for Delta on RipOff, whereas U.S. Airways only had 12. I'm writing Delta's CEO, Richard Anderson, to complain-- only because I feel compelled to do so. However there is no doubt in my mind that it's a waste of time.


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This report was posted on Ripoff Report on 01/28/2011 10:59 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Although not your fault, here's the problem

AUTHOR: Steve - (U.S.A.)

All of the airlines as an industry combined, cause this problem. We pay for it.

Whenever the economy gets bad, fewer people overall fly. This causes unrealistic "fare wars" to take place, and as a result the number of tickets sold at such a low price is less than what it costs to fly some routes, especially if the flight is not full.

People want lower prices, but with lower prices comes less services, and/or quality of overall service.

Cancelled flights will be more and more common as airlines simply cancel a flight that will not be profitable for them.

The solution? Book a straight through flight, and pay more.

Did you ever hear the old saying "you get what you pay for"? It certainly applies to air travel.

You cannot expect to get dirt cheap fares and excellent, reliable service.

It is always a trade off between price and quality.

However, if THEY cancel the flight for any reason other than circumstances beyond their control like weather, etc., you could dispute the charge on your credit card for the entire fare if you did not get the service you paid for. Or get a refund of that ticket and purchase another ticket on another airline.

There are always options.

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#2 Consumer Comment

Need to get use to cancelled flights.

AUTHOR: Will - (U.S.A.)

Because of the airline passenger rights act more and more flights will be cancelled because of the huge fines the airlines get when a flight is delayed with people on board. It's cheaper for airlines to kill the flight than pay the fine for long delays.

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