• Report: #408479
Complaint Review:

Delta Airlines

  • Submitted: Mon, January 05, 2009
  • Updated: Thu, January 29, 2009

  • Reported By:Santa Barbara California
Delta Airlines
www.delta.com Nationwide U.S.A.

Delta Airlines flight delay, lost baggage, rude customer service Phoenix, Arizona Atlanta, Gerogia

*Consumer Comment: Delta lost my luggage, delayed it's return and refused to refund the money I paid them!!!

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On Jan 4 2008 I flew from Santa Barbara,ca to Montgomery,al. Flight originated on US airways and in Pheniox was delta. Flight from Pheniox was delayed about half hour and was very overbooked (something airlines do because of no-shows), but I made the flight. So, when I arrived in Atlanta this when the big issues started. When I got off the plane the customer service person at the gate told me she would call my departure gate and tell the plane to wait. So, like a fool I ran 3 gates away only to find that the plane had already left! I was 2 minutes late and the attendent at that delta gate told me "we don't hold planes" and proceeded to give me the worst attitued! There were 5 more people who were trying to get the same plane which I found out was also very over booked. To make a long story short Delta gave my seats away and new dam well my flight was coming in late and just decided to screw everyone over for that flight which was the last flight of the night. They would not give me my luggage, and wouldn't even give me kind or understanding words. I got rudeness, and more rudeness from flight attendents to customer service. Most of the folks were African american and maybe I just don't get the attitudes in the culture, but I think they were racist against me. One of the customer service reps actually started singing to herself as if to piss me off while I was telling her my situation! A pregnant woman in front of me was very upset and they threatened to call security on her if she didn't leave the desk! Delta sent me to a roach motel for the night with no luggage, no toothbrush and nothing but the clothes on my back! The next nightmare was the hundreds of people waiting for the hotel shuttles that were running till the wee hours of the morning all thanks to Delta! Got into the roach motel at about 1am and caught the earliest flight at 11:45 as all the early ones were all booked. As if all this wasn't bad enough I was asking about my bags and the dam rude customer service woman told me they would be on the same flight with me.... They were not and as of 10pm I still don't have my bags and still have the same clothes on!! Delta says sorry alot, but they don't mean it. I am tired of seeing their bright smiley faces on their adds and when i see them in real live it is the exact oppisite!!! SHAME ON DELTA!!!

Santa Barbara, California

This report was posted on Ripoff Report on 01/05/2009 09:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/delta-airlines/nationwide/delta-airlines-flight-delay-lost-baggage-rude-customer-service-phoenix-arizona-atlanta-408479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Delta lost my luggage, delayed it's return and refused to refund the money I paid them!!!

AUTHOR: Dragonsblade - (U.S.A.)

I paid $15.00 for their "Baggage Handling" fees, only to find they sent my luggage to Tampa, Florida.

Nowhere on my mainfest was Tampa or any part of Florida posted. It took three extra business days, and they disputed that the charges to the account were validated...

They sent me a $25.00 credit voucher for my next trip with them (after I told them I want nothing more to do with them, than to just get my refund of $15.00).

I am a man of principle, if you didn't earn it, don't take it. Apparently Delta Airlines feels that their mishandling of baggage and poor customer service is justified and should be rewarded.

If I can possibly help it, I wouldn't ever fly Delta again.. Furthermore, I sat next to a woman that said "She never had to pay a cent for her baggage fees, and she had check-in bags like I did."

Can anyone say discrimination? How the hell could she get free baggage per check-ins, while the rest of us pay? What, does Delta assume who's worthy of paying and who's not required by social standing?

If so, I think Delta would be looking at a lot of discrimination suits before them. One way to find out... Be careful when doing business with Delta Airlines.

The prices they charge for M&Ms and such are outrageous as well, $2.00 for that and $3.00 for disposable headseats to watch a movie or show?

I remember when airlines had those installed, and you could wear them without paying a cent. What happened to that?

Delta, don't blame the economy for your mistakes. People are not so dense, and realize that you are trying to make profit, while giving more limits to the customer than they deserve!!!
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