Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #697995

Complaint Review: Direct E-Cig - Naples Florida

  • Submitted:
  • Updated:
  • Reported By: Mary — Davie Florida U.S.A.
  • Author Confirmed What's this?
  • Why?
  • Direct E-Cig 2338 Immokalee Road #419 Naples, Florida United States of America

Direct E-Cig Automatic Order Scam!!! Naples, Florida

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Beware!!!I order the E-Cig trail offer $4.95. When I received the product it was missing the atomizer. You can not connect the cartridge to the battery component without the atomizer. I immediately called the number provided to customer service. I waited on hold for 30 minutes and no one answered. I tried everyday for 13 days to reach someone at this company. I requested a call back from a recording that said someone would return my call within 24 hours. No one ever called back. Finally, after 13 days of trying, my credit card company sent me an e-mail requesting authorization on a $109.00 charge. I declined authorization and sent Direct-E-Cig an email stating the missing atomizer, not being able to reach anyone at the company as reason for declining the charge. I got an e-mail response from them 4 days later regarding my e-mail. I actually was able to get someone on the phone after I decline the charge and when I told them about the missing atomizer their response was "We don't deal with customers that do charge backs" and when I asked to speak with a supervisor they said " We don't sent up complaints from customers who charge back". IMO this is a scam to hook people into automatic charges with no way to resolve complaints!

This report was posted on Ripoff Report on 02/21/2011 08:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-e-cig/naples-florida-34110-1445/direct-e-cig-automatic-order-scam-naples-florida-697995. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now