Report: #975292

Complaint Review: Dish Network

  • Submitted: Wed, November 28, 2012
  • Updated: Wed, February 27, 2013
  • Reported By: theresa — oceanside California United States of America
  • Dish Network

    United States of America

Dish Network Failure to give the correct information regarding HD Channels. 2 person from dish network told us that 2 tvs will work HD channels in 1 receiver Internet

*UPDATE Employee: HD Equipment

Show customers why they should trust your business over your competitors...

We decided to get H.D.channels. So we inquired to Dish Network. We spoke to 2 customer service representatives, on two independent periods, in regards to getting H.D. channels on our T.Vs.

We currently have two units in our house and we asked specifically that we wanted both T.Vs. to have H.D. channels. Dish Network told us that we will have to get 1 box for additional $50 plus the installation fees.

So we decided to get the H.D. channels.Unknowing to us the day of the instillation; the technician was installing the receivers and mentioned that it will only work on (1) T.V. In order to have H.D. channels on the other T.V, we needed to have another receiver installed. He also mentioned; we will have to add an extra $7 on to our monthly payments to have another H.D. receiver.

Please note however, the 2 customer service that we talked with did not say we needed to have 2 receivers in order to get H.D. channels on both T.Vs. We asked  2 different customer service representatives (Angel and Mark) and they told us that 2 T.Vs. will have H.D. but never mentioned about getting another receiver to support the other T.V.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 11/28/2012 08:27 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 UPDATE Employee

HD Equipment

AUTHOR: BeckiB@Dish - (USA)

Theresa, I am sorry that this happened and I would be happy to look into this for you. Our dual HD receivers do only have HD in the main room, the second room is SD. I am sorry that this was not disclosed to you. Please email me at so that I can see what we can do to correct this situation for you. Thank you!

Becki Barned
DISH Internet Response Team
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.