I can identify with the customers who have had bad experiences with Dish Network, and believe me, Dish Network's position as a provider is bad at least and horrible at best. I was a "perfect employee" with dish for almost two years. Perfect attendance, no write-ups ever, and I was within the top 5% of sales reps in the entire organization.
In February of 2010, I received a notification of a Federal Employee Class Action lawsuit for unpaid wages. When I opted into the lawsuit, once the Legal Department of Dish Network got notification through the "discovery process" that I joined the lawsuit, I was viciously and unceremoniously terminated on April 24, 2010.
They denied my unemployment claim, but I had obtained a REAL JOB by the time I got the notification from the state of Colorado.
From an insider aspect, they are crooked people run by the iron fist of Charlie Ergen and his n**i Henchmen. I have included Charlie's email address if you wish to contact him directly at the bottom of this blog.
Most of the complaints I see on the net are usually the same; regarding bait and switch, forged or fraud committed by them in regards to their contracts. In addition the treatment of customers is no different than the treatment of employees. Everyone (employees/customers) is treated like they are a piece of dung.
A couple of things I did want to point out however, that the agreement the customer is supposed to sign only protects DISH Network. In addition, they fraudulently EFT debit/credit cards automatically with no notice to the customer whatsoever. Unfortunately, once that contract is signed by the customer, arbitration is the only way to rectify any issues with them; whether it be billing, service outages, upgrades etc. I have attached a link at the bottom to their Residential Agreement that consumers have to sign.
I feel bad that Dish has taken advantage of everyone involved, but unfortunately, the majority of the complaints I read on here as well as other forums, have to do with the agreements. The fact of the matter is that once you sign on the dotted line you are screwed in more than one way.
A word of advice to all who read this: READ ALL PARTS OF THE AGREEMENT BEFORE SIGNING!!!!!
It's no different than buying a car or financing a home. READ THE AGREEMENT BEFORE SIGNING ANYTHING!!!
Yes, Dish is following their part of the contract regardless of what they tell you on the phone, because the agreement was carefully crafted by their Liars I mean Lawyers, to specifically protect them against everything. Meaning that YOU HAVE NO RIGHTS once you sign the one-sided agreement with them.
As sales reps we were told to lie, cheat and steal, anything to sell the product. We were taught unethical sales practices, and if we did not have 30 activations on a weekly basis we were written up on the first offense, (final written warning), then terminated without cause if we did anything else during the course of our employment.
They even do a bait-and-switch in their employment ads, stating in black and white "you can make an average income of $70K-100K per year". Well let me tell you something its a lie. ALL OF IT. in addition, during the interview process they have a neat little box on the application that YOU MUST check if you hope to get any calls from them. The little box says: DO YOU HAVE A FLEXIBLE SCHEDULE? YES or NO.
If you check YES in that little box, you will get called back. But once you are out of their horrible training (1 month), they require MANDATORY overtime with no notice. The mandatory overtime was always sprang on us during the last 15 minutes of our shift. The supervisors would walk around the call center, interrupting your sales call, stating something like: Hey Randy, you are required to work a minimum of 5 extra hours today. I'll put you down.
Overtime is nice, but certainly should not be mandatory; especially if you have a life outside of work. If you could not work the mandatory minimum 5 hours on any given day, you were given a final written warning for not following company policy.
I have many friends who I worked with that were married, and within a few months all of those whom I knew were married, were now separated from their significant other due to the unrealistic expectations of management on their employees.
The kicker is; you were paid a paltry $10.00 per hour or commission whichever was higher. We earned up to $30.00 per activation, then they would actually make up falsities to take YOUR money away from you. So in reality, the average payout is about $10-$15 per activation.
In addition they have had 3 call centers close across the country because they have a 90% attrition rate within 90 days. This means that out of 10 people, 9 of those are terminated within their first 90 days. When you have an attrition rate so high, this means they tap out the job market in a specific area. Why do you think they outsource most of the call center work to the Phillippines and India?
I hope these guys crash and burn as my experience with them as an employee was horrible and by far the worst job I ever had - and I scrubbed toilets in the ARMY with a toothbrush!
RUN, RUN, RUN, RUN, RUN, RUN AWAY FROM THEM AS FAST AS YOU POSSIBLY CAN!!!!
Whether you are an employee or a customer or a potential employee, get away.