• Report: #952554
Complaint Review:

Dollar General

  • Submitted: Mon, October 08, 2012
  • Updated: Fri, February 01, 2013

  • Reported By: Rrr — United States of America
Dollar General
6304 66th Street Pinellas Park, Florida United States of America

Dollar General Dollar General Discriminates Against Veterans. Pinellas Park, Florida

*UPDATE Employee: This is ridiculous...

*Consumer Comment: Nothing to do with being a veteran.

*Consumer Comment: It is pretty tacky to ask for your pack

*General Comment: the policy about back packs is to deter shoplifters

*Consumer Comment: I am insulted.

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Dollar General Discriminates against Military Veterans.

I am currently recovering from the financial crisis. I do not have a car. After leaving the gym, I stopped over at Dollar General in Pinellas Park Florida. The manager said to me in a very rude, condescending manner "You have to leave your backpack with me"...

First of all, I have had that pack since I was in the military. She does not have a right to touch it. She didn't earn the right to touch it. And what kind of tacky, classless thing is that to say to a customer?
I told her that I would report her. I then pulled out my cell phone to take a picture. In a very cynical manner she posed for the camera. She seemed to think that this was funny. I was not laughing.

Let's make this clear. America can do without Dollar General. It's not even a really good store. Applicances buy there, can openers - basically anything with moving parts - breaks. They sell bottom of the barrel quality and mark it up. So, yea there's nothing special about Dollar General at all. AND, the store was empty at the time I walked in, so apparently nobody else wants to shop there either and if that manager is that rude to everyone, then now I know why. If you're a useless company like Dollar General, you cannot afford to lose ANY business. . [continued below]....

So, after I left buying nothing, I stopped over to Walgreens. They're nothing special either their prices are ridiculous. But, they treat their customers with courtesy and respect. I have never been treated in such rude manner at a Walgreens store. Sure, they over charge, but who got the business tonight? The company that was courteous and professional, even if they did charge a little more.

Dollar General is likely to respond to this message with a generic template by an air headed robot, and it will likely go something like this :  'We apologize for the inconvenience and strive for 100% customer satisfaction, yadda yadda yadda"...

But, if Dollar General is smart, here is what they will do: Apologize or the rude, unprofessional treatment, and immediately terminate this Anti-American manager. There are plenty of other Americans out there who need jobs - who deserve jobs. Why have a woman working for you who has no respect for the people who pay your salaries?

Until Dollar General decides to do the right thing, DO NOT DO BUSINESS WITH DOLLAR GENERAL !!!

This report was posted on Ripoff Report on 10/08/2012 07:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dollar-general/pinellas-park-florida-/dollar-general-dollar-general-discriminates-against-veterans-pinellas-park-florida-952554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

This is ridiculous...

AUTHOR: Rev. Mike Darrow - (United States of America)

I saw this post and had to respond. And let me be clear, this is far from a generic response. I am not sure how my response will be taken, but I am pretty sure someone is not going to like it. If I offend anyone, please know up front that my aim is not to offend. However, If you get offended, that usually means that you know that it's true.

I am a Dollar General employee.  I am an ordained minister.  I am a veteran. But above all that, I am a decent, friendly human being.  Let me respond to this post from each perspective, because each perspective adds another valid point to the discussion.

As a DG employee, I do sincerely apologize for the woman's rudeness. You are correct in being upset by her attitude. However, I must also refer to DG Corp.'s Standard Operating Procedures on this matter. The SOP manual states that any customer that enters any DG store with a pack of any kind, besides a lady's purse, must leave their pack with a DG employee when requested to do so. This is designed as a deterrent against shoplifting, not as an insult to ANY individual, regardless of status.

As a minister, I can safely and honestly tell you that while she was wrong in her attitude toward you, you are also most definitely wrong in your attitude when transferring your distaste for her on to the entire company. Generalized states are ALMOST always (sidestepping a generalized statement) incorrect, if not inflammatory to the subject matter in question. DG is not a glorious company that never does wrong, but let's not over-inflate the current issue.

Finally, as a former member of the US Armed Forces, let me be the first to say that I am ashamed that someone touting the status of 'Veteran' would react to this situation in such an off-target way.  Everyone knows, especially us, that the US Military is trained to be pin-point accurate in whatever task they seek to accomplish. We have also been trained to show restraint and personal decorum in all aspects of our lives. Obviously, you have not stuck to that high level of training. None of us are perfect, not even me, and I openly and honestly admit that. However, if you are going to sound off as though Veterans are above everyone else, at least act like it and show us why. Otherwise, climb down off of your 'Veteran Martyr Soapbox' and get on with life.

In Truth,
The DG Reverend
MM3 (SS), USN (Hon. Disch.)
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#2 Consumer Comment

Nothing to do with being a veteran.

AUTHOR: Flynrider - (USA)

   Do non-veterans get to take their backpacks into the store?   Are you complaining that their policy should apply to everyone except veterans?   Your post is senseless.

" She does not have a right to touch it. She didn't earn the right to touch it.  "

   You are correct!  She doesn't have the right to touch it and you don't have the right to take it into the store.  Simple enough?

" And what kind of tacky, classless thing is that to say to a customer? "

   You are in a dollar store.  Just what sort of tact and class do you expect?

   The rules are the same for everyone.  If you somehow expect your veteran status to magically exempt you from those rules, your going to be disappointed.   You merely encountered a store which has a policy that you don't like.   Crying "veteran discrimination" only does a disservice to your fellow veterans.
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#3 Consumer Comment

It is pretty tacky to ask for your pack

AUTHOR: Andrea - (United States of America)

If I walk in there with my purse, they don't ask for it. But they demand your pack? That means they treat two different customers differently - and that's discrimination in its simplest form.

Everybody knows there are thieves out there, but to treat every customer as a potential thief is tacky. That's what insurance is for. Treat your customers with respect. Maintain your cameras and loss prevention technology. Thank your customers for paying your salaries. The fact that you mentioned the store was empty speaks volumes! Just imagine how much business they are losing to Walmart and Walgreens and CVS all those other stores because they are paranoid and unfriendly?

Military personnel have it beaten into them to "bend over and take it"... Don't complain, don't question anything. The truth is, sometimes, military personnel as courageous as they are, lack a different kind of courage. They lack the inner courage to stand up for what is right. They would rather just agree because it's easier. Blind compliance. But as you mature, your mind opens up a little bit and you start to question your world. You are standing up for yourself and there is nothing wrong with that. More people should have the courage to do so.
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#4 General Comment

the policy about back packs is to deter shoplifters

AUTHOR: IamGood - (USA)

You are a ranting, raving, IGNORANT lunatic.  In other words the typical dollar general customer.
FYI mr "I served in the Armed forces", this policy is in place to deter shoplifters, because the typical customer of dollar general is a low life 99 percent lazy lout who feels the world owes them a living, so they get what they want by stealing it.

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#5 Consumer Comment

I am insulted.

AUTHOR: Niko234 - (United States of America)

First, no where in your report does it say this store discriminated against veterans. They simply asked you to remove your bag per their store policy. As a veteran I would assume you have some honor and respect towards this person. Clearly the military taught you nothing and as a veteran myself I am insulted. The manager told this to you because that is their store policy as with most dollar generals. If the manager had called you a "baby killer" or some other form of anti-military insult THEN you would have some ground to stand on. Shape up, act right and get back to worrying about your life and not dollar general. No I do not work for dollar general just a honest veteran who respects others wishes. 
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