Report: #249163

Complaint Review: DPD Pools

  • Submitted: Fri, May 18, 2007
  • Updated: Wed, July 11, 2007
  • Reported By: Acworth Georgia
  • DPD Pools

DPD Pools Ordered Pool Liner company charged my credit card never received my Liner and cannot reach anyone via email or phone ripoff Niagara Falls New York

*Author of original report: My News Media has contacted me regarding this company

*Author of original report: UPDATE ~ Got my money back ~

Show customers why they should trust your business over your competitors...

I ordered my liner 5/4/07. DPD Pools charged my credit card on 5/9/07. My order is still sitting in to be shipped status. I have emailed this company 3 times checking status of my order with no response. I called the 800# and the #716 direct number but was told the waiting time was over 10 Minutes also and to email the customer service department and someone would get back with me in 24 hours. Sadly 24 hours came and went and no answers. I thought the website was awesome with the animated customer service gal and thought the prices were great.

I have already contacted my bank to reverse these charges. In doing so found out that this company has 58 pending reports with BBB from customers in our same boat. I have also emailed my local new media Fox 5 Atlanta who love scams like this. I hope they blow this company right out of the water. I have learned a valuable lesson to research a company before buying from them. I will gladly pay more money for a liner just to know that I am not being ripped off!

Acworth, Georgia
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This report was posted on Ripoff Report on 05/18/2007 05:41 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

My News Media has contacted me regarding this company

AUTHOR: Angela - (U.S.A.)

I have been in contact with my news Media Fox 5 Atlanta. I was just told last week that the investigative team at Fox 5 was given all the information that I sent to them via email along with this web site and all the wonder comments left by unsatisfied customers. If you should be contacted please team up with me to stop this company and the famous scamming Charlie the owner from taking anyone else's money. The paperwork was to be turned into to Fox 5 news producers and Hopefully this will all be an reality check for Charlie and his scamming company.
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#2 Author of original report

UPDATE ~ Got my money back ~

AUTHOR: Angela - (U.S.A.)

I did get my money back, not from DPD pools but from my bank. I immediatly went to my bank had my account closed and reopened and received my money back. This company has scammed alot of people. I don't know how Charlie Goss can sleep at night. Well to my suprise, my local media coverage Fox 5 Atlanta who I also emailed was very interested in my story especially after I directed them to this web site and after reading all these complaints. Every complaint is the same and the sad thing is, it's all within a 3 week time frame. Fox 5 has sent me papers to fill out and is interested in investigating this story. They also informed me of other pools supply websites that Charlie Goss is running and also ripping people off. Fox 5 recently uncovered a large pool company scamming and harrasing people and they seemed to be very interested in what happened to me and everyone on this website with the same problem. I suggest you stick to your local pool supply store and forget trying to get a better price because sadly you can't trust anyone especially a man like Charlie Goss. A cold hearted CROOK! Go Fox 5. Good luck everyone with your issues and you should also email Fox 5 Atlanta with your story. Maybe it will help other people from getting ripped off.
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