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Report: #1466264

Complaint Review: Eharmony.com - Pasadena CA

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  • Reported By: AC — Grapevine TX United States
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  • Eharmony.com 888 East Walnut Ave Pasadena, CA United States

Eharmony.com They won't refund your money even though they promise you have three days to cancel Pasadena CA

*Consumer Comment: Amazing

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I purchased a one month subscription to Eharomy on 9/9 at about 8PM ONLY because Eharomony told me I had no risk because they promisesd I could cancel and get a refund with 3 business dayS of purcahse.   What a lie and what a RIPOFF.    

Here is their disclosure:  "We're sorry to hear you wish to leave eHarmony. You may cancel your subscription purchase at any time prior to midnight of the third business day following the date of purchase to receive a full refund."

THAT SAME EVENING, I CANCELED after seeing I had just four matches.  After completing their 30 minute questionairre, I discoverd that no one belongs to this site.    The problem is, you don't know this until after you pay.   Really, this site has goose eggs for matches.  I immediately requested a refund.

Below is my first email. 

Sun, Sep 9, 8:42 PM     to subscriptions       Please cancel the subscription for this email, xxx@gmail.com,  that I purchased today.    There are virtually no choices for me on this site so it is not worth the money or time.   Please confirm that you received this request.       I sent the first email on 9/9, the first day of purchse.

I sent the 2nd email on 9/11 with no response. I sent it again on 9/18 with no response. I sent a third request on 9/20 with no response. I sent a fourth request on 10/20 stating I was going to post on Rip Off Report; still no response.      All emails are time stamped and I have an email from the acknowledging they recieved my first email, but I have yet to get a refund.    I have it all documented but they have not refunded me.   DO NOT PURCHASE ANYTHING FROM EHARMONY.   THEY HAVE NO MATCHES AND THEY WON'T REFUND YOUR MONEY.  THEY ARE LIARS.  

This report was posted on Ripoff Report on 10/31/2018 07:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/eharmonycom/pasadena-ca-91101/eharmonycom-they-wont-refund-your-money-even-though-they-promise-you-have-three-days-to-1466264. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Amazing

AUTHOR: Robert - (United States)

POSTED: Thursday, November 01, 2018

It took about 30 seconds to find that same "Disclosure" you quoted.  You quote the text word for word from their page to explain how to cancel, yet you then FAIL to actually cancel the way they tell you to.  As the very next sentence after what you posted states the following.

The easiest way to have your subscription refunded is to give us a call at 844-544-3179 (US & CA Residents Only).

Of course if you were outside of the hours to call them, just a couple of paragraphs later it gives you the second option.

1. Log into your eHarmony account
2. Click the dropdown menu in the navigation bar
3. Click the "Account Settings" link
4. From the "Billing" Tile, click the "Cancel My Subscription" link
5. Provide the information requested

There was also a Chat Option, but that may have only been avaliable during their regular hours.

The only RipOff here is you failing to read how to cancel.

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