Complaint Review: EMPIRE TODAY LLC
EMPIRE TODAY LLC QUICK-STEP LAMINATE FLOOR IS INFERIOR QUALITY FLOORING-2.5 YEARS OF PROBLEMS Internet, Illinois
*UPDATE Employee: Business Response
After several phone calls over the course of nearly a year Empire refused to refund our money and instead wanted to just replace the damaged boards. When we insisted they needed to come & see this floor for themselves so they could understand why replacing a couple of boards wasn't going to fix our problem, Empire finally agreed to send an independent inspector to look at the floor (Dec. 2009). He said he had never seen a floor do what ours was doing, but when we asked for a copy of his report/pictures he said he was not allowed to release that information to us because he was hired by Empire, not us. (nevermind that it's OUR FLOOR in OUR HOUSE!)
Soon after the independent inspector came the original installer also came by to look and said that he's installed laminate for YEARS now & he'd never seen a laminate floor do what ours was doing. We have told Empire repeatedly that all we want is a refund so that we can get a different floor from a different company & they have repeatedly refused. We have also told them that if they will give us a refund we will gladly rip up this floor ourselves & personally deliver it to their offices so they will know that we are not trying to get a free floor - they still refused to give us a refund. Now they tell us they want to replace the entire floor with the brand they now carry (Easy Living) - this was 5 days ago & we still have not heard back from them to set a date for the install of this new supposedly "better" quality laminate.
Evidently the "next day installation" is only for the new "customers/victims". We have now agonized over this floor for over 2 years now & would like to finally see SOME ACTION but are not surprised since Empire Today has lied to us from the very beginning. It will be a VERY happy day for me when I see this company go out of business - they have been the absolute WORST company we have EVER dealt with - even used car salesmen are more honest than EMPIRE TODAY!!! SPREAD THE WORD IF YOU HAVE ALSO HAD PROBLEMS WITH EMPIRE - THAT'S THE ONLY WAY TO SAVE OTHERS FROM LIVING THROUGH THE SAME NIGHTMARE!
This report was posted on Ripoff Report on 10/29/2010 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/empire-today-llc/internet-illinois-60164/empire-today-llc-quick-step-laminate-floor-is-inferior-quality-flooring-25-years-of-prob-656506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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