Report: #1349663

Complaint Review: Emporium

  • Submitted: Fri, January 13, 2017
  • Updated: Fri, January 13, 2017
  • Reported By: Joe — Tucson Arizona USA
  • Emporium

    Internet
    USA

Show customers why they should trust your business over your competitors...

Warning. Do not ever use this company. Big time scam.

I placed an order with this company on December 8th expecting to recieve the item before Christmas. A week later I got an email staing that the items were delayed and wouldn't ship until the 28th at the earliest. I immediately called them to cancel the order. I have called a total of 14 times now to cancel the order as well as emailed them.

On January 3rd they charged my checking account for a payment even after all my calls canceling the order. I called the bank and got it canceled and then called Emporium and the guy laughed when I told hinm that I wasnt paying for item they never shipped. He told me that I willpay for them one way or the other. Advised them to never contact me again.

Called me on January 10 saying that my account was past due and demanded payment. i told them again That I wasnt paying for anything since they never shipped anything and to never contact me again or I would hire an attorney. He laughed and said good luck with that.

Today January 13 I recieved a text from stating my account was past due and to call to make a payment. I called and asked for a physical address to give to attorney so he could serve them papers and the lady refused to give it to me.

All they want to do is charge peoples accounts, take their money and never ship any products at all.

 

  

 

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This report was posted on Ripoff Report on 01/13/2017 12:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/emporium/internet/emporium-biggest-ripoff-and-scam-ever-los-angeles-california-1349663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
0Consumer
2Employee/Owner

#1 Author of original report

Once again with their lies

AUTHOR: - ()

Have talked to your company and also filed a complaint with the BBB. You have made promises that once again did not happen.

What would have taking a real company only one phone call to get straightened has taking your company about three months now. Some advice to you for the future is to not make promises to people that you're not going to keep.

 

 

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#2 REBUTTAL Owner of company

Response from Emporium

AUTHOR: Emporium Retail - (USA)

Hello,


We understand that this has caused you undue stress and you've had to encounter an unpleasant experience in getting this matter resolved when contacting our company.  We would love the opportunity to turn this experience around and also make sure your account is cancelled and that you receive a refund if payments were made.  We would also love the opportunity to discuss this situation with you directly and apologize to you directly in regards to the level of service you've received. 

We look forward to talking you.

Thank you,
Emporium Customer Care

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#3 Author of original report

Again??

AUTHOR: - ()

Why should anyone believe that just one email is going to take care of anything at all. You should us for all the added stress you are causing.

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#4 REBUTTAL Owner of company

Response from Emporium

AUTHOR: Emporium Retail - (USA)

Hello,

Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. 

We are truly sorry to hear that you've had numerous unpleasant interactions with our company and that you've not had your order cancelled.  We are working to improve our customer service processes so that we can provide all the necessary information to our customers and update orders in a timely manner.

We understand your concerns, and we will do what we can to provide you with information regarding your cancellation request and address the customer service experience you received.

For us to look into your order, please email us your full name, phone number, and order number to escalations@vnuretail.com


Sincerely,

Emporium Team

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