Complaint Review: emporium - Internet
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- Author Confirmed
- emporium Internet USA
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- Category: BBB Better Business Bureau
emporium Refuses to refund failed to deliver Los Angles California
*REBUTTAL Owner of company: Response from Emporium
Show customers why they should trust your business over your competitors...
Got 1800 credit, never delivered anything when ordered at all. Been waiting on a refund for over a month that they have never processed to date. Every time we call we hear oh it's never been processed and we will get right on that. Over 10 days is against our policy. Well over 30 days now and they tell us another 10-12 day's and have to wait on their check. Ya crooks took it off my card put it back on it. This company is junk!!
This report was posted on Ripoff Report on 02/24/2017 01:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/emporium/internet/emporium-refuses-to-refund-failed-to-deliver-los-angles-california-1358162. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Response from Emporium
AUTHOR: Emporium Retail - (USA)
SUBMITTED: Thursday, March 02, 2017
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We are working to improve our customer service so that we can more quickly communicate with customers regarding their order status.
We understand your concerns, and will do what we can to provide you with information regarding your order cancellation and refund.
For us to look into your order, please email us your full name, phone number, order number and reference your RipoffReport Complaint # 1358162 to escalations@vnuretail.com
Sincerely,
Emporium Team
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