Report: #1073915

Complaint Review: enterprise car rental

  • Submitted: Wed, August 07, 2013
  • Updated: Wed, August 07, 2013
  • Reported By: terry — willingboro New Jersey
  • enterprise car rental
    4510 state hwy. rt. 130 n.
    burlington, New Jersey

enterprise car rental I was charged a $75.00 fee to detail a dar because it smelled of cigarette smoke. There is no mention of any such charge nor any mention of not smoking in the car on the contract or inside the car. burlington New Jersey

*UPDATE Employee: Enterprise -We are Listening

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Upon returning a rental car to Enterprise, I was charged a $75.00 fee to detail the car. When I asked why the fee, I was told because the car smelled of cigarette smoke. There is nothing in in the rental agreement that states "NO SMOKING" nor is there any sign or other wise that forbids smoking. Futhermore detailing is a cleaning process not a deodorizing process. I am being penalized for the managers personal dislike of smokers. Since there were no stipulations about smoking in the vehicle or in the contract, I feel as though I am being wrongfully charged.  Please return the $75.00 to my account.

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#1 UPDATE Employee

Enterprise -We are Listening

AUTHOR: Enterprise Rent-A-Car - ()


I would like to discuss this further. Please email me at with the complete details, exact renting location, and any rental agreement numbers. I look forward to hearing from you soon, thank you. Chris

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