Report: #1073850

Complaint Review: Enterprise Car Rental

  • Submitted: Wed, August 07, 2013
  • Updated: Wed, August 07, 2013
  • Reported By: Steve — Morton Illinois
  • Enterprise Car Rental

    Morton, Illinois

Enterprise Car Rental One price quoted then a much larger fee billed Morton Illinois

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      On July 25 I booked a car rental in Morton Illinois.  It was to be picked up in Jackson, Wyoming and dropped off ia the airport in Peoria, Illinois. That was very clear.  The price quoted was $455. I have the prinout.

     I returned the car to the Peoria location during hours. There was no one at the desk.  I waited 20 minutes then dropped off the keys. I was later sent a bill by email for$1713.43.

     After numerous attempts to get this rectified both in Morton and Jackson, all I get is a run around. No one will own up or take any kind of responsibility. Managers always seem to be "unavailble" for some reason. No one will return calls. It is if they keep delaying the complaint will go away.

     Enterprise screwed up. They will not own up to it.  It also appears to be a company where the right hand does not know what the left hand is doing.

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