Enterprise Charged me $500 with promise to refund and never did. Every time I call I get the run around and no answers Arlington Virginia

 I had a rental car from enterprise for a week in September. The day I was returning it I found that there was a small scratch on the right bumper. I guess someone had scratched it when it was parked. When I returned the car, the people at Enterprise did not even notice the scratch but I pointed it out to them.

They told me they do not know how much it will cost to repair but it should be very very little. They said they have to charge $500 because that is what they always do but that in the nest few days they would get an estimate on the car and then call me and refund me the rest of the money. They estimated the damage to be around $50. Well, I waited a few days and received no call and no refund. I called Enterprise weekly for several weeks and was told the estimate has not been done yet. Now it is nearly 2 months later and I called again and was told they have no information on the claim and that everything is pending.

They charged me $500 for a scratch that they did not even see themselves with the promise that within days the issue would be resolved and I would receive the majority of the $500 back. So far I have not received any word from them and when I call no one has any information and I keep being told the work is pending. It is two months out- I am sure the scratch has been fixed and the car has been rented oout again. Why is no one telling me how much the repair cost

It seems that this is enterprise's way of getting $500 for free. I am never renting a car from enterprise again