• Report: #1060462
Complaint Review:


  • Submitted: Wed, June 19, 2013
  • Updated: Wed, June 19, 2013

  • Reported By: Camille — Arlington Texas
11532 HARRY HINES BLVD #320 Dallas, Texas USA

Equinox deceptive, charging my card under four different names Dallas Texas

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A pop up got my attention one day as I was going through my email.  "Equinox" amazing skin care for only $4.95.  You had to click the "agree to terms and conditions" to proceed which I did but failed to actually click the icon to READ the terms and conditions.  That was on me.  I learned a valuable lesson!

My problem is that when I realized I had signed up for auto delivery I called the numbers on my credit card statement.  (There was absolutely NO paperwork in the shipment boxes).  I had ordered (for a remarkably low price) an additional skin product.  The names on my card at first were 'Equinox" and Sheridanjuicybluffdaleut.  Then as I checked my statement online there is "Instant Facelift", Skinbeauties and Healthyskin!  

I did get a refund on the products (my auto ship) but had to pay a 'restocking fee'  plus the cost of mailing these unused products back.  When I got the original 'shipment' at the remarkably low prices one was EQUINOX and the other products were labeled RVTL'.

It is such a cluster and since I did agree to the terms I cannot file a duspute on my credit card.

i will end up paying a good deal of money and taking this as a 'life lesson' but I want others to be aware of this company that from every angle appears disreputable.  They bank on people like me and know that they will make money even when 'refunding'.  

I am unimpresseed with the products as well!

So far this mistake has cost me over two hundred dollars.  


This report was posted on Ripoff Report on 06/19/2013 01:50 PM and is a permanent record located here: http://www.ripoffreport.com/reports/equinox/dallas-texas-75229/equinox-deceptive-charging-my-card-under-four-different-names-dallas-texas-1060462. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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