Everhome Mortgage Company refuses to refund escrow funds after I requested them last month saying I have to be current on payments. Requested those funds early last month Jacksonville, Florida

Late May 2010 I requested a refund for an overpayment I made on my escrow account. As a disabled Vet. I was to receive credit on my property taxes (escrow) I was informed that until my account was current I couldnt request those funds. I authorized Everhome to transfer a little over a $1000 to catch up those 2 payments. I then had to wait 10 day and call customer service to request what was left,($480+) I was told it would be processed within 10 working business days. July 19, 2010 I called to check the status and was told those funds were released and would receive those Wed. July 21. when I didnt receive those in the mail I called and was told I was NOW late on a payment so they couldnt release them to me. even after I explained in great detail that in fact my account was current when I requested the funds. even after the 10 day waiting period, I was still within my rights, AND my account was STILL current and up to date. I was told I was given wrong information and I am paying for it. Seeing as how they can charge me a late fee, why cant I charge them the same?