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Report: #1084143

Complaint Review: Extended Stay America - Boca Raton Florida

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  • Reported By: Elizabeth — Boca Raton Florida
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  • Extended Stay America 501 NW 77 Street Boca Raton, Florida USA

Extended Stay America Homestead is what their charges appear as- in Boca Raton Florida DRUG USE - FILTHY ROOMS - CONTAMINATION Boca Raton Florida

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I stayed at Extended stay for 9 days, was supposed to be for an entire month while my home was being renovated. I chose the place because they accepted my dog and cat- but  with   a 300  fee, 150 for each. 1st night, i  checked  into a  drity room, the   trash was full of cigarettes, beer bottles, and shredded papers from a shredder. The carpeting was  soiled and  black in several spots. I accepted that to not  traumatize my pets who had been in the car for an hour. Next  day,  i paid a weekly rate, asked them to have the room cleaned- they never did. Next day did my   grocery  shopping, and I let a few days go by to get the pets comfortable. In between, the  disgusting  dirty 2 plates,  2 forks  etc. and   2 spoons. I went to the front desk to deliver a spoon that  was all balck and burned on the bottom, FROM  DRUG USE, either used to cook  crack cocaine or heroin. This was delivered to the front desk to let them know  , this is serious..

As the story goes, they were doing renovating there. I was exposed the  st night at 10 PM   a man knocking on my door asking me for a cigarette. Tatoos on his arms  neck, everywhere. I was polite and obliged, not because i wanted to, but because I realized "  I'm being watched by the men around  there"    A few days into, thier maintenence  guy knocks at my door with a work order for my phone and internet, saying they got a call its not workinig, FOUR TIMES  I had to   tell him  I  DID NOT CALL. My net and phone works fne, who is calling you about my room number, as the 4th time i was   hollering because he was ignoring what I said  , inviting himself to walk into my bedroom and start to open my closet door. End  result, the office  did  NEVER  give me an answer as to who was calling them regarding my room number- NO ANSWER.

Next- My car, because of the   work being doen the  walkways     up and down being   cleaned for painting, my  car  was   twice with  dirt  grim and anything else being washed off the building and floors outside. Next, I had to walk my dog twice a day--  the first few nights, I walked him over to a supposed picnic table  area with a grill by a man made lake. There, I was offered   over a few days, DRUGS.people drinking, openly smoking marajuana, and  90% blue collar workers  staying there - and massive  drug use  going on.I then decided to walk my dog elsewhere on thier property to avoid  that.  Increasinly, as a woman, I was approached 4  5  6 times  by different men - a few were to ask me if    I SMOKE-     they meant marajuana-- MY ANSWER " I DO  NOT USE DRUGS"  Now  again, I went to office asking, please have them clean my room, they need to vaccum and clean the floors..  I was  told ok, BUT  never    that day was my room cleaned--  then again, i went to office  told them have them clean my room again  , they said ok- THEY NEVER DID. Well now  Im   getitng really furious,  I asked again another day-- STILL  THEY DID NOT CLEAN MY  ROOM. At that point  socks Id wear inside were BLACK  on the bottm,  just disgusting.

Lastly- last day I was there , VERY ANGRY that I was being subjected to what I was, a filthy room, drug use all over the place, myseterious calls about my room  supposedly  requesting assistance with a front desk that  just   never told me why, with a total disregard to clean my room- then, the  renovation  contiues. I dealt with it all that week- NEXT,   2 levels to this place, a man form the upper level tells me theyre moving him from his room for a couple days because they'll be painting the floors outside the doors . I thought to myself, they did not say anything to me about that. WELL, they did paint the outside floors with a ploy  of very very serious  fumes.  That afternoon I could smell it so strong. I went  outside , and it was so bad  i went about 50  feet from the building to get away from it. I started to feel like i was lathargic  and     could   sleep standing up, light headed, then  a  very bizaar type headache came on and my throat  became  completely raw  and sore.  A neighbor  resident was also standing  away form the building, saying he  could not handle those fumes. It got worse, after a few hours of it  it seeped its way into the room,  at ths point,  I then shut off the  fans and ac, because it was making it worse, got my dog out- THEN I WAS DONE. I was sick, light headed wondering why I was  pyaing them to be exposed to toxic fumes. I told them i am done with your heroin spoons, your pollutig me,   the drug use around here, the strange men at my door in the middle of the night, the total disregard to  clean my room, and the bizaar  unknown  calls  regarding my room. I told them I WANT MY 300 PET FEE BACK, so I can leave and go elsewhere, that they have exposed me and my pet to toxic  fumes, and it was now IMPOSSIBLE  for me to stay there. Problem, I had already ALL  DAY  been exposed to those fumes- end result- they said they will not refund my pet  fee, and i checked out.WHY? at  that point  poly toxic fumes  can actually KILL a peron or animal.  I had to leave for my own safety and the safety of my pets- of which never should I or my pets been exposed to toxic checmicals in that manor..

it goes on and on, and I will be filing formal complaints with thier company,  contactin my bank to fight the 300    pet  fee, and informing the police of whats  transpiring there.I AM A LOCAL RESIDENT here where this place Extended Stay America, subjected me to this. 

This report was posted on Ripoff Report on 09/13/2013 04:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/extended-stay-america/boca-raton-florida/extended-stay-america-homestead-is-what-their-charges-appear-as-in-boca-raton-florida-d-1084143. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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