Complaint Review: Extended Stay America - Boca Raton Florida
- Extended Stay America 501 NW 77 Street Boca Raton, Florida USA
- Phone: 5619942599
- Web: http://www.extendedstayamerica.com/
- Category: Hotel
Extended Stay America Homestead is what their charges appear as- in Boca Raton Florida DRUG USE - FILTHY ROOMS - CONTAMINATION Boca Raton Florida
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I stayed at Extended stay for 9 days, was supposed to be for an entire month while my home was being renovated. I chose the place because they accepted my dog and cat- but with a 300 fee, 150 for each. 1st night, i checked into a drity room, the trash was full of cigarettes, beer bottles, and shredded papers from a shredder. The carpeting was soiled and black in several spots. I accepted that to not traumatize my pets who had been in the car for an hour. Next day, i paid a weekly rate, asked them to have the room cleaned- they never did. Next day did my grocery shopping, and I let a few days go by to get the pets comfortable. In between, the disgusting dirty 2 plates, 2 forks etc. and 2 spoons. I went to the front desk to deliver a spoon that was all balck and burned on the bottom, FROM DRUG USE, either used to cook crack cocaine or heroin. This was delivered to the front desk to let them know , this is serious..
As the story goes, they were doing renovating there. I was exposed the st night at 10 PM a man knocking on my door asking me for a cigarette. Tatoos on his arms neck, everywhere. I was polite and obliged, not because i wanted to, but because I realized " I'm being watched by the men around there" A few days into, thier maintenence guy knocks at my door with a work order for my phone and internet, saying they got a call its not workinig, FOUR TIMES I had to tell him I DID NOT CALL. My net and phone works fne, who is calling you about my room number, as the 4th time i was hollering because he was ignoring what I said , inviting himself to walk into my bedroom and start to open my closet door. End result, the office did NEVER give me an answer as to who was calling them regarding my room number- NO ANSWER.
Next- My car, because of the work being doen the walkways up and down being cleaned for painting, my car was twice with dirt grim and anything else being washed off the building and floors outside. Next, I had to walk my dog twice a day-- the first few nights, I walked him over to a supposed picnic table area with a grill by a man made lake. There, I was offered over a few days, DRUGS.people drinking, openly smoking marajuana, and 90% blue collar workers staying there - and massive drug use going on.I then decided to walk my dog elsewhere on thier property to avoid that. Increasinly, as a woman, I was approached 4 5 6 times by different men - a few were to ask me if I SMOKE- they meant marajuana-- MY ANSWER " I DO NOT USE DRUGS" Now again, I went to office asking, please have them clean my room, they need to vaccum and clean the floors.. I was told ok, BUT never that day was my room cleaned-- then again, i went to office told them have them clean my room again , they said ok- THEY NEVER DID. Well now Im getitng really furious, I asked again another day-- STILL THEY DID NOT CLEAN MY ROOM. At that point socks Id wear inside were BLACK on the bottm, just disgusting.
Lastly- last day I was there , VERY ANGRY that I was being subjected to what I was, a filthy room, drug use all over the place, myseterious calls about my room supposedly requesting assistance with a front desk that just never told me why, with a total disregard to clean my room- then, the renovation contiues. I dealt with it all that week- NEXT, 2 levels to this place, a man form the upper level tells me theyre moving him from his room for a couple days because they'll be painting the floors outside the doors . I thought to myself, they did not say anything to me about that. WELL, they did paint the outside floors with a ploy of very very serious fumes. That afternoon I could smell it so strong. I went outside , and it was so bad i went about 50 feet from the building to get away from it. I started to feel like i was lathargic and could sleep standing up, light headed, then a very bizaar type headache came on and my throat became completely raw and sore. A neighbor resident was also standing away form the building, saying he could not handle those fumes. It got worse, after a few hours of it it seeped its way into the room, at ths point, I then shut off the fans and ac, because it was making it worse, got my dog out- THEN I WAS DONE. I was sick, light headed wondering why I was pyaing them to be exposed to toxic fumes. I told them i am done with your heroin spoons, your pollutig me, the drug use around here, the strange men at my door in the middle of the night, the total disregard to clean my room, and the bizaar unknown calls regarding my room. I told them I WANT MY 300 PET FEE BACK, so I can leave and go elsewhere, that they have exposed me and my pet to toxic fumes, and it was now IMPOSSIBLE for me to stay there. Problem, I had already ALL DAY been exposed to those fumes- end result- they said they will not refund my pet fee, and i checked out.WHY? at that point poly toxic fumes can actually KILL a peron or animal. I had to leave for my own safety and the safety of my pets- of which never should I or my pets been exposed to toxic checmicals in that manor..
it goes on and on, and I will be filing formal complaints with thier company, contactin my bank to fight the 300 pet fee, and informing the police of whats transpiring there.I AM A LOCAL RESIDENT here where this place Extended Stay America, subjected me to this.
This report was posted on Ripoff Report on 09/13/2013 04:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/extended-stay-america/boca-raton-florida/extended-stay-america-homestead-is-what-their-charges-appear-as-in-boca-raton-florida-d-1084143. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.