Complaint Review: Factory Outlet Store - Syosset New York
- Factory Outlet Store 575 Underhill Blvd, Unit 350 Syosset, New York United States
- Phone: 1-800-816-0810
- Web: https://www.factoryoutletstore.com/...
- Category: Appliances
Factory Outlet Store Sold me wrong product. Refused to refund money Syosset New York
*Author of original report: No refund after 30 days, even though they box was unopened?
*Consumer Comment: 60 days?
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I have never had such a bad experience buying online. Ordered 6 refrigerator filters. They sent the wrong ones. When I went to change the filter 60 days later, it would not fit. I called them and asked for a refund or replacement of the correct filters. They refused to refund more than 3 of them, because it had been more than 30 days (even though they had never been unpacked). Not only that, but they refused to refund anything at all, but would only give me credit for other purchases. Then they told me that they DON’T STOCK THE FILTERS I NEED! I asked to speak to a supervisor and was told that he was busy! These guys are crooks and I am out $300 for filters that I can not use. AVOID THESE PEOPLE!
This report was posted on Ripoff Report on 01/26/2018 11:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/factory-outlet-store/syosset-new-york-11791/factory-outlet-store-sold-me-wrong-product-refused-to-refund-money-syosset-new-york-1425443. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Author of original report
No refund after 30 days, even though they box was unopened?
AUTHOR: Kenn - (United States)
SUBMITTED: Friday, January 26, 2018
Are refrigertor filters perishable?
#1 Consumer Comment
60 days?
AUTHOR: Chaiya - (United States)
SUBMITTED: Friday, January 26, 2018
If you have contacted them before 30 days have passed, I would agree that it is a rip off. However, you didn't check the products when they arrived but rather let them sit for 60+ days, it is now your responsibility.
Anyway, it is your own mistake that you didn't verify what you got from ordering online. Even worse, you let the time pass for so long. If you were the seller and your company is a small company, would you refund when someone ordered and got the products 60 days ago? Don't just answer yes, but ponder about the situation. I'm sure you wouldn't if the seller were you.
Advertisers above have met our
strict standards for business conduct.