Steer clear of FedEx. They lie, cheat, and steal. Spoke to a shrew, Carmen Echols, in the corporate headquarters today who told me in so many word they can do what they want. The h*ll you can. This is still America. FedEx, like so many "Too Big To Fail" idiots (insert United States Postal Service) think they are actually too big to fail.
Just by the sheer fact that there are nearly 300 complaints about them in this one section alone, and to my knowledge not one of their nasty employees have bothered to show their face on here and at least try to do damage control, should tell anyone all they need to know about these rats. FedEx, ask the USPS what it feels like to FAIL when you're "Too Big To Fail." You are next and I'm going to do my part to make sure as many people as possible steer clear of you.
If you were smart you'd look at it a different way: Your service is too bad to last. I'm glad people are getting the word out on you. Years of abusing their customers is what got the Post Office where they are and the same will be true for FedEx.
On August 17, I sent a package via FedEx. I used my FedEx account number on the packing slip but wanted to pay by cash or debit at the counter. The idiot employee would not allow me to do so, telling me that I would receive a paper bill at the end of the month. I told her this was wrong and she insisted. I should have walked out and drove to UPS, where I usually go, but I was pressed for time. How stupid of me.
I was still bothered by the "bill at the end of the month" nonsense, so the next day, on August 18, I called the 800 number and spoke to a "Supervisor" named Ray who sounded like he had just rolled out of bed. I explained the situation to Ray. Ray told me that the clerk was wrong. (Tell me something I don't know.) He told me that they would bill the card attached to my account ending in XXXX. I told Ray that I did not use that card anymore and did not want it charged. Ray asked me for another card number and I gave it to him. Ray told me I had nothing to worry about because I had not been charged for the shipment yet and would not be charged until the shipment was delivered. He told me the shipment would not be delivered for another four days (it turned out being five) and that the new card I gave him would be billed when, and only when, the package arrived at its destination.
I told Ray that I was unhappy with their service (LOL @ me for thinking that these people really cared how any customer of theirs feel! Jokes on me!) and wanted to cancel my account. He told me that I could not until the package was delivered. Ray promised to cancel the account on the 22nd and call me to confirm. Of course that never happened.
Well, the story gets ugly(ier) when on the 29th TWELVE days after I updated my billing information with FedEx SUPERVISOR Ray (and six days AFTER the package was delivered), the card that was NOT supposed to be charged was charged. So, now my bank calls. My account is now overdrawn thanks to FedEx and Ray. In addition, I learn that FedEx has thrown an extra $3.00 on my card for the shipment. So, instead of being charged 10.42, I'm charged 13.42 and a nice 34.00 overdraft fee just for doing business with ExLax.
So, I call in and am directed to the shrew secretary in corporate. I asked the shrew upon calling for the Executive Customer Care. In her ignorant southern twang she demanded to know the reason for the call. I told her. She took my information and called me back. She told me that "yooooour'e not gettin' that 3.00 back it's for a fuel surcharge or sumthin'" Sumthin'? What the h*ll is sumthin'. I explained to the idiot that there are laws in this country governing credit/debit card transactions and that they cannot give me a receipt for one amount and then add more to it WITHOUT my express permission, which I never gave them.
She then informs me that they don't change credit card billing information. Huh? So, a customer cannot change their billing information at FedEx? Where the h*ll did they find this idiot? So, let me get this straight...I try to pay you upfront in cash/debit and I can't do that. I call in and give you new billing information, but you don't take that either. And you think you can add extra fees on AFTER THE FACT without advising or getting the consent of the customer? Oh, yeah...I smell failure in the air. Big time. And it could not happen to a better group of lazy, STUPID, losers than those known as FedEx employees.
So, of course I'm disputing this with my bank. I've also filed a BBB report just to add another mark against these losers. I've also filed an AG complaint in their state and mine.
Do not ever open an account with these people. Do not give them any credit or debit card information. You'll be sorry. The reason they would not let me pay at the counter is so they can throw extra charges on me without my permission. It's a way of padding their pocket.
I knew FedEx was bad, but I had no idea of how bad until now. Years ago I switched to (((redacted))) for all of my shipping after I received a Valentine's Day gift in the mail with a glass vase and the FedEx driver literally THREW the package on the porch and I heard the glass break as I opened the door. He covered his mouth with his hand and high-tailed it out of there. I called the company the gift was purchased through to let them know and they replaced it. The woman told me that they get many complaints about FedEx people breaking things. Their attitude is squarely: I DON'T GIVE A D*MN ABOUT YOU. Feeling's mutual FedEx. You will never see a dime from me. I shop and sell quite a bit online. I ask all companies who send me things to use (((redacted))) or (((redacted))) and they do so without any hesitation.
I have a professional services business and I have to use FedEx and UPS for my customers. From now on I will offer all of my customers a discount if they ship with UPS instead of FedEx. The customer is always right. So, I'll ship with FedEx if that is what they want, but I will STRONGLY discourage it and offer incentives for using (((redacted))) or even (((redacted))).
I am not a (((redacted))) employee nor am I affiliated with them in any way. But what I can say from years of experience with both is that (((redacted))) cares about their customers. If they make a mistake they will bend over backwards to fix it and apologize. I had a billing situation with (((redacted))) and they actually cut me a check and sent to me overnight to resolve the problem ASAP. Like I said I do a lot of shipping for business and I buy and sell a lot of items online. I never worry when it's with (((redacted))). They treat my items like their own.
FedEx can take their nasty attitudes, horrible service, and gutter billing practices and go straight to h*ll where they belong. sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name