Fifth Third Bank Failed to cancel a debit card lost in the mail Chicago Illinois

Almost 1 year ago my husband left his debit card at a restaurant and we decided to cancel the account just incase someone had wrote the numbers down to use later. A few weeks later we still hadn't received our new card so we called in to the bank and were issued a new card and told the other was cancelled. Yesterday I signed onto my online banking to make sure some automatic bill payments were made and was shocked to see that my account was $130 overdrawn.

Then while looking through the transactions I realized that we had not spent $1500 at oldnavy.com, $300 at JCPenney.com or miscellaneous amounts anywhere else. I immediately called to the bank and was informed that a debit card (not matching any debit card number we have) has been making these purchases over the past 2 days. So the bank didn't cancel the card that was lost in the mail almost a year ago.

Old Navy has been awesome at canceling the orders and calling my bank to have the money un-authorized. JC Penney is trying to intercept the packages via UPS and then will credit the money back to our account. The other online retailers have not been as helpful.

We have a police report going and they have found the IP address used was from Israel. They think someone got our card that was lost in the mail and then sold the information over the internet. So I am angry about the theft but I am angrier at 53rd Bank for their lack of help and their refusal to take responsibility for their mistake. They have our money in limbo and will not release it. Old Navy released $1500 in authorizations and never processed an actual payment on the account but the bank will still not put the money back into our account.

Melissa
Kingston, Illinois
U.S.A.