Report: #1422062

Complaint Review: FreedomPop - Los Angeles California

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Submitted: Tue, January 09, 2018
Updated: Tue, January 09, 2018
Reported By: Robert — Norwell Massachusetts United States

Author Not Confirmed

Why?

FreedomPop 1100 Glendon Ave Los Angeles, California United States

Phone: (888) 743-8107
Web: freedompop.com
Category: Cellular Phone Companies, Cellular Phone Companies

FreedomPop Freedom Pop Misleading about free services. Los Angeles California

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FreedomPop advertised 100% free mobile data wnen in fact it is not 100% free.

At first I thought their profit mechanism was to charge activation fees or unusually high shiping charges. Also I knew that you had to cancel their premium service to not be charged a reoccuring service free. What they don't disclose is that they charge you $10 to downgrade to the free service. They claim that the service is still free because this mandatory fee is for "topping up" the plan if you exceed your data limit. This is not disclosed in their marketing, and therefore, their "100% free" claim is not true.

Also, they claim a free 500 MB per month, but they don't tell you it actually suspends the account at 400 MB per month (rather then just ceasing to supply data). 400 MB is less than 500 MB.

This report was posted on Ripoff Report on 01/09/2018 11:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/freedompop/los-angeles-california-90024/freedompop-freedom-pop-misleading-about-free-services-los-angeles-california-1422062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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