Report: #913047

Complaint Review: GE Care Credit

  • Submitted: Mon, July 16, 2012
  • Updated: Tue, July 17, 2012
  • Reported By: Tia — Eugene Oregon United States of America
  • GE Care Credit
    PO Box 960061
    Orlando, Florida
    United States of America

GE Care Credit Nightmare, bill paid, collections, family relations ruined Orlando, Florida

*UPDATE Employee: We'd like to help

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I have had nothing but problems since my Care Credit bill was paid off. I had sent my payments in regularly until August 2010 when I was in a car accident that left me unable to return to work. I borrowed from relatives to continue to pay off my bill, although I did have a few payments paid late. In January of 2011 my Aunt (co-signer) received a call from a Care Credit representative stating that if a payment of $365.00 was paid it would pay off and close the account. During that phone call she made the final payment via credit card. They gave her the final payment confirmation number. We though it was done and over. A few weeks later a representative called saying the bill was overdue and no payment had been received. The continued to call my former place of employment 3 to 5 times daily for weeks . It went well beyond embarrassing, getting calls daily or weekly reports from former coworkers about constantly needing to stop what they were doing to answer calls from Care Credit trying to collect debt from myself. Every time it was explained the payment had been made and debt forfilled. I called them repeatedly trying to get answers as to what had gone wrong. No one could give me any answers and said all they could do was tell me how much my bill was and last payment received. After doing this for weeks, a representative finally told me that I needed to send in a copy of the payment that was made along with the confirmation number.

On March 3rd,2011 I faxed in the information along with a note requesting that my Aunt's name  be removed from my bill. They continued to call. I was told that a credit card payment could not be taken to pay the debt.I tried explaining to them that they charged her card and I had already given her the money for the bill. I would be unable to re-submit the final payment until her credit card was refunded. At that point they sent me to collections. This has been an unending nightmare for the past 2 years. This has caused irreversible damage to the relationship between myself and my Aunt. I tried many times to get help, answers, anything to put this to rest. I have scoured the Internet only to find numerous stories like or similar to mine in dealing with Care Credit, and like me the most common complaint was the communication issues with Care Credit, no answers, no end. I never thought that having 5 teeth pulled could cause so many problems. My Aunt had great credit before this happened . I did not have health insurance. All she was trying to do was help me out. I was beyond eager to be out of pain. If I knew then what I do now about this company, I would have never allowed her to help me in this manner. I am have yet to return to work since my auto accident in 2010. I do not have any money, much less money to repay a debt that has already been paid. I will never be able to repair the damage caused to my Aunt's credit by this paid debt, or repair the damage to our relationship.
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#1 UPDATE Employee

We'd like to help

AUTHOR: GECapital - (United States of America)

** To expedite your case, please ensure to provide Reference code DM  071712_ror_Tia**

I'm sorry you're experiencing problems with your account. We'd like to help. Please email me at and provide your name and phone number so we can call you directly to assist.

For your security, please do not include your account number in your email.

GE Capital
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