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Report: #1352895

Complaint Review: GetaRoom.com - Internet

  • Submitted:
  • Updated:
  • Reported By: RCA — Lafayette Louisiana USA
  • Author Confirmed What's this?
  • Why?
  • GetaRoom.com Internet USA

GetaRoom.com HotelsOne.com, Consumer Club, In. STAY AWAY! Make sure you are calling hotels DIRECTLY! Internet

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I thought I was reserving directly through the hotel I was staying at.  My total charge was $358.73 which seemed high, but I was in a rush and certain areas of the country charge silly taxes and fees depending on local regulations, so I didn't think much of it until I got to the hotel.  The hotel would have charged only $293.80 for 3 nights including taxes (no fees).  GetaRoom.com charged a $64.93 fee (22%!!!) and buried it in a single line called "Tax Recovery Charges and Service Fees" on a "HotelsOne.com" receipt that a representative said was entirely hotel taxes and fees.  I needed to check out a day early, but couldn't through the front desk. 

The hotel saw the reservation under "Expedia" but when I called Expedia they saw nothing.  GetaRoom.com claims that there is a no refund policy "as subject to the hotel's cancellation policy", but the hotel had no issue with providing a refund for early check-out.  Unfortunately, the hotel could not issue a refund since the charge was through GetaRoom.com and GetaRoom.com insisted that they were under no obligation to refund since it was a hotel policy.  I have used third party booking, but I have NEVER had such a horrible experience with a reservation with such an outrageous fee.  In my opinion, GetaRoom.com is a charlatan operation.  Be wary of GetaRoom.com, HotelsOne.com, and Consumer Club, Inc (all associated with my reservation).

This report was posted on Ripoff Report on 01/30/2017 02:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/getaroomcom/internet/getaroomcom-hotelsonecom-consumer-club-in-stay-away-make-sure-you-are-calling-hote-1352895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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