• Report: #432001
Complaint Review:

Gibson Truck World

  • Submitted: Sun, March 08, 2009
  • Updated: Thu, July 08, 2010

  • Reported By:lake alfred Florida
Gibson Truck World
Hwy 92 Sanford, Florida U.S.A.

Gibson Truck World Warranty ripoff Sanford Florida

*REBUTTAL Owner of company: Gibson Truck World's Response to Winter Park

*General Comment: The tone in which Gibson responded?


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Be ware of the so called warranty that Gibson try to promote. If you are out of sate with one of their trucks they will not stand behaind their warranty. I had a transmission problem that cost $3,316.00 and they only paid $648.00. The warranty is a 50/50 coverage but they will not honor it.

lake alfred, Florida

This report was posted on Ripoff Report on 03/08/2009 11:27 AM and is a permanent record located here: http://www.ripoffreport.com/reports/gibson-truck-world/sanford-florida-32773/gibson-truck-world-warranty-ripoff-sanford-florida-432001. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Gibson Truck World's Response to Winter Park

AUTHOR: Gibson Truck World - (USA)

Gibson Truck World would love to respond personally to you I Got Screwed Winter Park BUT you obviously do not want a response or else you would have provided us with your name and contact information.  After reading your report, we are not sure how you got screwed since you dont have an actual complaint stated anywhere.  The Rip-off Report website is designed for customers to complain about a business when they have had an ACTUAL experience that warrants a complaint.  Considering that you dont seem to be educated on the buying experience at Gibson Truck World, and you dont have a personal occurrence that warrants a complaint we believe this to be just another try by Nations Trucks and SUV in Sanford, FL to make a pathetic attempt to bash Gibson.  Please see the report below written by an ex-employee of Nations confirming that the NUMEROUS RESPONSES on this site are actually FAKE reports done by Nations employees.  


Report: #396321 Gibson Truck World  Submitted: Wednesday, November 11, 2009 by Isaac Rodriguez in Sanford, United States of America. EX-EMPLOYEE THIS REPORT IS A HOAX!

 I can say first hand that the report against Gibson Truck World is in fact a "hoax". I would even go as far as saying it's an attempt to bash Gibson initiated by their competition. I must admit while I was employed at Nations there was an active campaign to tarnish Gibson's reputation. I was "asked" to write false testimonials and go to several forums where I was instructed to write about my false bad experiences with them (Gibson Truck World).  These acts were compensated by management through the direction of one of the owners of Nations.  Gibson does offer a $1000 to anyone who finds a superior truck for less money. I worked for them (Gibson) as well and can say finding a better truck for less money is like finding a needle in a haystack. They have in my opinion, the nicest pre-owned selection of quality trucks that are backed by a true warranty that they honor. Management at Gibson also plays a proactive role in insuring the truck specialist does not misrepresent anything to the consumer and I have never seen them practice the old bait and switch. 


Gibson Truck World continually goes above and beyond to make sure our customers are completely satisfied.  You said Gibson could assist their clients more and take a little bit made of the truck to keep a happy customer so far this year we are averaging $12,620 per month to keep our customers happy after sale!  We know what it takes to keep our customers loyal and the result is over 60% of our sales come from REPEAT and REFERRAL consumers.  Gibson Truck World has been in business since 1995, we have an A+ rating with the BBB, we never ask our customers to sign a Dispute Resolution Agreement, and we sell 500% more Trucks and SUVs that our closest so-called competitors.  Gibson is the only dealer that gives a REAL FREE 12 MONTH BUMPER TO BUMPER WARRANTY VALID ACROSS THE UNITED STATES, 12 MONTHS FREE MAINTENANCE FROM OUR 23 BAY SERVICE DEPARTMENT AND OUR EXCLUSIVE 15 DAY RETURN POLICY! When presented with the all the FACTS, you can rest assured that Gibson Truck World does NOT sell garbage.  We take great pride in upholding our outstanding reputation with the community of Sanford, FL so please feel free to contact us at 407-321-0660 or www.GibsonTruckWorld.com at anytime and see for yourself why we are the King Of Trucks!

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#2 General Comment

The tone in which Gibson responded?

AUTHOR: I got screwed - (U.S.A.)

After avoiding a competitor down the road I was going to check out Gibson... After reading the VAST amount of issues, and the way Gibson responds to it's clients or future clients - I would not step foot in this place. Where does one get off responding to a client that way?

What I don't get is, they make their trucks sound "GREAT!" they drove them 10 miles, did all these repairs, and then sell you garbage?

Seems to me that they could assist their clients more and take a little bit made off the truck to keep a happy customer then to screw them into the ground.

(*You challenge*) the person to find a better truck? That would not be hard, there are quite a few 99's out there (3 of which business partners of mine own) that do not have issues... That is just ignorant...

Their rebuttal is horrid... Thank you for the heads up, along with the other NUMEROUS RESPONSES on this site to their piss poor attitude!
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#3 REBUTTAL Owner of company


AUTHOR: Gibson Truck World - (U.S.A.)


With regard to your unwarranted outburst on RipOffReport.com, Gibson Truck World is taking the time to address your outrageous statements.

First of all ... I challenge you, or anybody, to find a 1999 Ford F350 WITH 126,236 MILES ON THE CLOCK (you neglected to mention the mileage on your TEN YEAR OLD TRUCK).. who would sell you a truck of this age, with this amount of miles with ANY TYPE OF WARRANTY.

Second, I am glad you acknowledged, IN WRITING, the paperwork you read and understood that clearly, in large capital letters, IN BOLD, states .. "50/50 Warranty - ONE YEAR BUMPER TO BUMPER WARRANTY, Dealer will cover 50% costs of parts and labor, purchaser will cover remaining 50%. ALL WORK MUST BE PERFORMED AT GIBSON TRUCK WORLD. This warranty covers a period of one year or 6,000 miles, whichever comes first" You additionally signed that nothing else is promised or owed on this truck, no maintenance, no exchange policy. You happily signed this on 9 August 2008.

9 days later, after putting 358 miles on this truck, you called Gibson Truck World and informed our service department that there was a small oil leak. Gibson Truck World willingly addressed this problem on your aged, high mileage truck.

Chu, you bought the vehicle into Gibson Truck World to have this issue repaired on 21 August 2008 (12 days after purchasing the unit). Your vehicle was brought in at 11:11am and was completed at 2:45pm on the same day. Gibson Truck World paid THE ENTIRE BILL of $254.53 to have your oil leak repaired, as well as replacing gaskets for turbo pedestal leaking. You were not asked to contribute a penny toward this.

On 3 September, almost one month after purchasing your truck .. you once again contacted Gibson Truck World. By this time, you had put 808 miles onto this old truck. You complained of a high pressure oil pump leaking. Without hesitation, Gibson Truck World invested another $430.39 toward the repair of your truck. You also paid $430.39 toward these repair costs AS PER YOUR 50/50 WARRANTY agreement.

So far, Gibson Truck World had paid $684.92 and YOU ONLY HAVE PAID $430.39 toward the additional repairs to your truck. DO THE MATH.

Incredibly, on 23 January 2009 ... over FIVE AND HALF MONTHS LATER, you once again contacted Gibson Truck World and complained that you had to take the truck to a transmission repair facility in Maryland. The Overdrive light was flashing and you claimed that it would not shift. You wanted to fax the the invoice quote fromyour transmission shop in Maryland to Gibson and demand that Gibson Truck World pick up HALF OF THEIR REPAIR INVOICE. As you have acknowledged in your complaint above, ALL WORK MUST BE PERFORMED AT GIBSON TRUCK WORLD for the 50/50 Warranty to remain valid. The quote that came from THE GEAR BOX, Mechanicsville, Maryland was $3,649.69. There was an ADDITIONAL $800 OF UPGRADES included in this overhaul. This upgrading was of your choice and you had the audacity to expect Gibson Truck World to pay for this for you.

We submitted your quote to TRANSCO TRANSMISSION in Longwood, Florida. These are the reputable experts that Gibson Truck World send their vehicles to for a transmission overhaul. Their quote came in $1295 (less the $800 in upgrades that we refuse to pay for you). Gibson Truck World would have paid $647.50, leaving you to pay only $647.50 as per the 50/50 WARRANTY YOU AGREED.

For whatever reason, you refused to take advantage of this offer by Gibson Truck World, thereby invalidating your 50/50 Warranty for your transmission overhaul. That was your choice and still you slur Gibson Truck World's reputation with your false accusations.

Despite your obvious assumptions, Mr. Chu, you need to be aware that Gibson Truck World only makes approximately $575 profit on each unit. At this time, your ten year old vehicle that (at the time of you demanding a transmission overhaul) had 128,466 miles on the clock already had incurred expenses of $684.92 from Gibson Truck World. This truck has now incurred a loss to Gibson Truck World and we were STILL ready to invest another $647.50 for your transmission.

Your expectations and accusations are highly unfair. Gibson Truck World have offered you more than any other dealer out there. A warranty on a truck that would scare every other dealer out there. Gibson Truck World have done everything, going above and beyond their duties, to follow through and provide the ultimate in customer care and satisfaction.

The fact that you are out of state, the fact that you wanted to be greedy and expect somebody else to pay for $800 in upgrades with a transmission overhaul on a very high mileage vehicle that is a decade old, the fact that you refuse to do your homework and ultimately, the fact that you allowed yourself to be, frankly, ripped off by a transmission company is totally your fault.

Gibson Truck World offers no apology as our rebuttal clearly outlines that we have offered more that any other used truck dealership nationwide. I challenge you to find another dealer who would honestly and fairly do more.

You owe us an apology, Bobby, or a retraction or your statement.

The South East's Largest and Most TRUSTED Used Truck Dealership
3455 Highway 17-92
Sanford, FL 32773


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