Global Response Technologies - GRT Took Money for services they never performed, admitted it, but won't give refund. Salt Lake City, Utah

A couple years ago I paid this company what, according to friends now, was thousands more than I should have to have my sight optimized.  I continued to pay them $79 per month.  They did an ok job.  Then they had a new thing where they were going to get me as number one on Google with a map linkup of some sort. They payoff on that would have been HUGE, likely $100k.  I negotiated the price down to $1,000.  It took forever, and I missed a window of opportunity.  I sunk all my marketing money into this.  My business was now going downhill instead of up.  They kept giving me a song and dance.   I was then with my father for a few months while he was very ill.  Contacting them upon my return, I got more song and dance.  Ben, the new owner, said that they other guys who made the promise were fired.  But he refused to give me a refund.  He, and Shelee, acknowledge they didn't do the job, but refuse to give me a refund.  What's really great, is they keep charging me $79 per month on my credit card (which is in dispute).  That money would keep my business liquid right now, but they "just don't have it."  FRAUD!!  If I had the money I'd take them to court.