Complaint Review: Harbor Freight Tools - Camarillo California
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- Author Confirmed
- Harbor Freight Tools 3491 Mission Oaks BLVD Camarillo, California United States of America
- Phone: 800 444-3353
- Web: www.harborfreight.com
- Category: Home & Garden Stores
Harbor Freight Tools Please-Please-PLEASE-PLEASE Send the repair parts you have promised for last 10 months!!!! Camarillo, California
*Author of original report: Excellent Company Response after Ripoff Report
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OK - This is one of my favorite places to purchase tools BUT they keep promising to send out a repair part, I keep getting some dittzy, broken-English-speaking person in India, who always says, "So sorry but your replacement parts will be here soon".... and this has been going on since May 24, 2010 and it is today January 31, 2011-- NINE MONTHS!!!!!
harbor Freight, PLEASE send my replacement part, I have had my air compressor OUT OF SERVICE for 9 months and all your India-based folks do is politely tell me to keep calling back.... like maybe in a few years they might have my part and then I can resuming using my WORK TOOLS.
My order # is 1738792... this is a part for one of your compressor units (which won't work without the part).
I hope someone in your US offices sees this, decides that maybe this is a screwed up situation, and will either get me the replacement part or give me a replacement compressor SO I CAN GO BACK TO WORK with it.
RipOff Report-- THANK YOU for doing a great job. Harbor Freight Tools-- you hve a problem here in your distribution system, please fix it. You're a great company otherwise, JUST PLEASE GET RID OF THE INDIA DEAL AND USE US CITIZENS WHO UNDERTAND PROBLEMS AND TAKE CARE OR OR OTHERWISE RESOLVE this type of problem.
This report was posted on Ripoff Report on 01/31/2011 01:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/harbor-freight-tools/camarillo-california-93011-9914/harbor-freight-tools-please-please-please-please-send-the-repair-parts-you-have-promised-689084. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Excellent Company Response after Ripoff Report
AUTHOR: Chuck - (U.S.A.)
SUBMITTED: Wednesday, February 02, 2011
Within 12 hours of posting my Ripoff Report, I received a very nice call from Harbor Freight's home office, indicating the part I had been waiting on for 9 months was finally being shipped by overnight mail. Amazing response, THANK YOU Ripoff Report!!
Harbor Freight is a fine company, I have been a good customer of theirs for many years. This particular glitch seems to be a problem stemming from the Company's use of off-soil foreign service desks who simply can't get much of anything done. It's a shame because Harbor Freight is excellent in virtually everything else they do.
I very much appreciate Harbor Freight finally sending me the critical part I had been waiting on so long, and appreciate even more Ripoff Report as being the lubricant needed to get this simple matter resolved. Thanks to both of you!!
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