• Report: #1070280
Complaint Review:

Hello Totem

  • Submitted: Fri, July 26, 2013
  • Updated: Fri, July 26, 2013

  • Reported By: Yvonne — Virginia beach Virginia
Hello Totem

6370 Lusk Blvd STE F102 San Diego, California USA

Hello Totem Unbelievably Slimy Company !!!! Keep your Distance San Diego California

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There is no reason after reading the reports about this company to initiate any business with them when looking to use a phone buyback company. Totem is a true rip-off. Top Dog,Nicholas Fiorentino is an arrogant jerk as well.

I sent my phone in using their return packaging which offered great protection and here is what happened: after weeks of waiting, they sent back a phone with a downgraded price (I can’t imagine them offering anyone the top price they promoted on their website.) The phone was either sent  back with a shattered glass display or was shattered in the insufficient packaging during shipment. It was wrapped in one sheet of  thin eight by eight inch mini bubble wrap and placed inside an empty USPS Priority document envelope.

My suspicion is that they sent back a phone that was damaged to retaliate for me not accepting the downgraded price. After contacting them repeatedly and threatening to get legal help I was given a check for the downgraded price. [continued below]....

..... Here’s the kicker…I powered up the phone a few weeks later and found out they set me another person’s phone and it was an 8 Gig instead of the 32 Gig that I sent them. They most likely had barely enough shame to avoid asking me to send back the switched damaged low capacity phone.

Why should you go through this or anything close to this? Let this be a cautionary tale and just keep looking. Use the net to review cell phone buyback vendor feedback…. something I neglected to do initially. 

This report was posted on Ripoff Report on 07/26/2013 07:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hello-totem/san-diego-california-92121/hello-totem-unbelievably-slimy-company-keep-your-distance-san-diego-california-1070280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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