Complaint Review: Herff Jones - Marietta Georgia
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- Author Not Confirmed
- Herff Jones www.herff-jones.com Marietta, Georgia U.S.A.
- Phone: 1-8004513304
- Web:
- Category: Jewelers
Herff Jones Ripoff horrible customer service Marietta Georgia
*Consumer Suggestion: Response to Ring - Herff Jones
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Herff Jones is a company that supplies graduation supplies to high schools, colleges, etc. Their rings are very expensive and cheap rings easily start at round $300. I bought a ring for about $450 in high school and lost it.
I am trying to get it back, but after six months of being bounced form one customer service representative to another, I was sent an email that I was supposed to print out, send to their home office, along with ninety dollars.
I have a few questions about what will happen after I mail it off, but I cannot contact anyone in customer service. The representatives' voice mailboxes are always full and the one person who I found to talk to is never at her desk. I think for all the money I paid for the ring, I should be able to speak with someone who can help me, not just people who sell the rings.
Tatiana
Marietta, Georgia
U.S.A.
This report was posted on Ripoff Report on 02/26/2004 03:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/herff-jones/marietta-georgia-30066/herff-jones-ripoff-horrible-customer-service-marietta-georgia-81996. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
Response to Ring - Herff Jones
AUTHOR: Cp - (U.S.A.)
SUBMITTED: Saturday, May 22, 2004
How I got resoultion from Herff Jones: It doesn't just happen with High School rings. I ordered my undergraduate ring, 14K white gold signet ring (no stone). I had to order the ring twice because they lost the original order. The ring came back twice, and both times it was wrong, wrong gold weight, wrong color, wrong everything. I had the same problem, phone calls never returned, etc. When I finally did get a return call, they told me to send it back and they would send me a new one. I told them to send me a new one to the nearest HJ office, and I would THEN drive to that Herff Jones office, (over 100 miles away)and we could make a switch.
They refused and said they "don't do business that way". I ended up getting the Indiana Better Business Bureau involved and filed a claim against them. They responded immediately, I got my money back and went to the jewelry store and had a ring hand-carved to look like the signet ring I wanted with the school seal on it. It was a better quality ring, for not much more than the original ring had cost.
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