Heritage Auctions Garry Shrum, Heritage Auctions are fraudulent thieves, Internet

One red flag with this complaint is the consignor claims that Heritage was supposed to advertise their posters on ebay. Heritage has their auction site ha.com. Why would they advertise someone's collection on ebay? This makes no sense to me. The consignor can sell his own posters on ebay.

I've auctioned many coins with Heritage and have been satisfied. I always receive a consignment check within a week of the settlement date. If you have a large collection of uncertified collectibles you should probably auction the collection off over a period of time rather than all at once. Heritage needs to make sure your collectibles are authentic to protect their reputation. This can take a lot of time in some collectible categories. You need to work with Heritage to resolve problems. 

The exact same thing happened to us. We submitted posters to Heritage. A few were sold, but the bulk of our posters were never returned. We didn't deal with Gary -- we dealt with Grey Smith. It came down to we had to prove they stole our posters, which was really a "good luck" slap in the face as how do you prove what was sent if it comes down to your word versus their word? You were really lucky as you got a handwritten inventory copy proving what was sent.

We looked at filing a BBB complaint and held off while we had a lawyer open communications -- BBB doesn't accept complaints that are in litigation. Then we decided to sell our posters on ebay and got busy.  ripoff report sent me an update, and I am thus responding.

I personally believe the best thing you can do is what you have done -- file a rip off report.  

What most readers here need to remember is that  Heritage is a huge company, with a lot of staff. Their business is dependent on word of mouth.  They have people whose job it is scanning the net to make sure Heritage's name remains intact -- and yours is mud because you have your facts wrong.  If you think I'm wrong google heritage and Mongolian fossils...

Heritage made a big media spin about how they were cooperating but the fact remains -

1. There was an international protest against the sale of the fossil
2. Heritage claimed they had clear, legal provenance to sell the fossil
3.  A court injunction was placed against the sale, prohitiiting the auction from happening
4.  Heritage auctioned off the fossil
5. Feds stepped in so the fossil was "frozen" until more court hearings
6. Courts decide the fossil was illegally stolen and order its return to Mongolia
7. Heritage makes a lot of noise about returning the fossil and cooperating with Feds

You need to keep reminding people about what happened to you and your posters and guitar.

I would suggest you file a BBB report also as Heritage claims it has an A+ rating.

I don't know if a complaint will result in any action as Heritage is no longer an accredited BBB business.

At least, if enough of us file a complaint, we might be able to convince BBB to remove their A+ rating.

Thank you for posting this. I am going through a similar situation where Heritage has pilfered some of my inventory. You are not alone.

There is no better place to debate issues than a public forum. As far as continue to work with me. Like everything else that has come from you has been a lie. You have done nothing but feed me a bunch of B*ll Sh*t. I hope it is the end of that nonsense and we can now START with a resolution.

 In reference to your stellar reputation.You see through a lense dirtied with dark matter.  You should clean it. Behind it lies a black hole gobbling up your reputation and my posters. 

We will not debate the issues in this public forum.  We stand by our stellar reputation and will continue to work towards a fair and satisfactory outcome to this dispute.

I would love to hear your side of how the events unfolded. In the meantime lets look at the facts. I'm missing 18 posters by your count. Im giving you the benefit of doubt. I show 16 missing. There are 241+6 that weren't included on schedule 1. Total 247. You returned 191. You sold 38. 247-38=209 items were to be returned you returned 191. 209-191=18 missing items. What are you going to do about it?

"We did everything to maximize the value of his material." They couldn't figure out how to sell a 4,000.00 poster for  more than 500.00 so they returned it? Are you for real? Ladies and gentlemen this is what happens when schmucks flunk sandbox and not put away. Don't do business with these people they will screw you out of your heirlooms by selling it to themselves and then reselling it.

Here are three of my lots posted on their site. They didn't return these. Look at the description "Very Rare". These three lots alone are worth over 10,000. Hey Garry, where's the appraisal from PSA/DNA that was never sent and what's the URI grading of the posters.Where's the pre-certified logo from PSA/DNA. We paid you 600.00 for this. They have pulled the lots upon news of the ripoff report. 

Heritage couldn't find any value yet resort to fraud, grand theft, and unscroupulous practicies to get their hands on our posters and expect me to go away. I have never seen such unprincipled conduct. You have no dignity or self-respect. Your actions will destroy you.

Here's just a couple of facts you can expect when doing business with Heritage. They don't like you asking questions. They will not work with you. You will not get a straight answer from them. No accountability.

Page 1 shows my name scratched out. circled are some of the posters I didn't receive.
Page 2 and 3 shows the combined # of posters
Page 4 is the invoice
Page 5,6,7 are the adds posted on their site after auction

I still want an answer to this question. To what shipment were you refering in the statement "circled posters not in shipment"

We at Heritage Auctions respectfully disagree with this gentlemans explanation of how events unfolded, and we are truly sorry he feels this way. We did everything we could to figure out a way to maximize the value of his material, but we simply couldnt meet his expectations for value and felt we had no choice but to return his property.

Heritage has served tens of thousands of satisfied consignors (the vast majority of our consignments come from repeat clients) and has earned the highest customer satisfaction percentages in our field.