Complaint Review: Hewlett Packard - Internet
- Hewlett Packard Internet United States of America
- Phone: (281) 370-0670
- Web: www.hp.com
- Category: Computer Service & Repair
Hewlett Packard Consumer Repair Joke Horrendous run around, Internet
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On Dec 29 2011 case # 4636908948-461 I sent my HP Probook 4530s laptop in for repairs due to dead pixels. It was returned 2 days later unrepaired. (However Houston WAS able to replace my LCM case which wasn't necessary, so thanks for that!.) On Jan 10 2012 case #4668215661-461 I sent it back & this time it was repaired properly:
On Feb 12 I called about wifi issues, and your people overnighted me a new wlan card kit part # 593127-001 (I kept the box) trying to resolve an intermittent issue regarding my connection'. The NEW wifi card didn't solve this problem, so I was told I would have to send it in to be repaired;. I was told my laptop would be getting a new system board to fix the problem, only to have ANOTHER new wifi card installed and system image restored;. (Which is what I did before I sent it!)
Spoke with Gabriella Hernandez who spoke with Blanca Maldonado who assured me that I would have usb 3".0 usb ports when my system board was replaced!. Contacted Meg Whitman via complaint page|. Hewlett Packard support blows! (Unless you enjoy having your laptop travel all over the country via FedEx.
This report was posted on Ripoff Report on 02/22/2012 11:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hewlett-packard/internet/hewlett-packard-consumer-repair-joke-horrendous-run-around-internet-842853. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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