Hewlett Packard Unethcial Practices Palo Alto, California

I don't know what kind of warranty you have on your computer, but I am going to assume you have the basic one-year consumer model repair warranty that comes on most home computers. If not, if you have some kind of special extended plan, then please disregard my whole post.

Standard warranties entitle you to repairs not replacments. In fact if you read you warranty it clearly states in black and white that your sole remedy, AT THE DESCRETION OF HP, is a repair or replacement. What this means is that they will repair it if that seems reasonable, and they will replace it under special circumstances if they deem it neccesary, but your SOLE REMEDY is what the agents on the phone decide. That means you have absolutly NO legal ability to force or strong arm them into ANYTHING other than what is stated in your warranty. From what I can understand the agents you have spoken with have done their job properly. Your desktop had a problem, it was sent in for a repair, somtimes a repair may go wrong, and your computer was messed up on return, normaly the only answer is to send it back in for a second service, but because you threw a fit they decided to give you the benefit of the doubt and send you to a case manager, the only department that has the authorization to send out a replacement. Now the case manager will PROBABLY just tell you "no...send it in again" and they are completely within their rights to do so.

I get sick and tired of consumers who don't bother to read their warranty or understand it. Consumers who think that when they click "I agree" without reading what they are accepting that it wont ever possibly come back to bite them.

You seem to be threatening legal action against HP....all HP has done is exactly what they said they would under the terms and conditions of the warranty you agreed to. You have absolutly no legal recourse here...it is not illegal for a company to be totaly honest and do exactly what they said they would.....it's your fault for not reading your warranty. And it's not like the warranty is tricky or in complex legal jargon. I have read the HP warranty, along with most other manufacturer warranties, it's not confusing and in fine print...it is clearly worded 14-point font times new roman...if you don't understand it you were just to lazy to read it.