• Report: #855424

Complaint Review: Hotbooksale.com

  • Submitted: Sat, March 17, 2012
  • Updated: Mon, April 02, 2012

  • Reported By: Raven — Hamlet North Carolina United States of America
Internet United States of America

Hotbooksale.com unauthorized credit card charges Hotbooksale Internet, Internet

*UPDATE Employee: BestBrandValues.com membership

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In searching for a book on Yahoo, I ran across this website Hotbooksale.com which had a good price on th title I was searching for. I ordered the book but did not see any information on a membership. The order was placed on 3/8/12.

As of this writing,  (3/17/12) I have yet to receive the book . Upon checking my credit card, I found not only the charge for the book but also an extra $1.00 charge and then a 19.95 charge.

When I contacted the website, I received an email back stating that when I ordered the book I agreed to a monthly membership of 19.95. I did not see anything on the order I placed stating this was a membership.

I would not have placed the order if I had known this as I do not join memberships such as this. Personally I feel it is a SCAM. After researching the website I found there were others who have had the same unpleasant experience with this company. I notified my credit card company to protest these extra charges.

This report was posted on Ripoff Report on 03/17/2012 07:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hotbooksalecom/internet/hotbooksalecom-unauthorized-credit-card-charges-hotbooksale-internet-internet-855424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

BestBrandValues.com membership

AUTHOR: BBV Support Team - (United States of America)

Hello, I'm Jack from the HotBookSale Support team.

We take all comments about our products and services very seriously.

Please note that our membership program is optional and there is no obligation to join in order to purchase any of the products we offer. Also, there is no automatic sign up during your shopping experience with us. In order to become a member, you must first agree to the terms and conditions of our offer, which are clearly shown to you before you make a purchase.

Additionally, having a membership entitles you to exclusive money-saving benefits such as Free Shipping on your first order, $5 off the first in-stock item you order as a new member, up to 30% off regular product prices each time you shop, extra discounts every month and much more. Plus, you have access to DVDs, books, music, video games, posters, vitamins and more, all at deeply discounted prices. Also, you are free to cancel your membership at anytime, at no cost to you.

Your satisfaction is very important to us and we strive to offer products and services that our customers value. We ask that you contact our Support Team either by telephone or by submitting a support ticket so that we can help resolve any issue you may have with our products or services.

To contact us, please visit http://www.HotBookSale.com/support/

We also invite you to see what other customers are saying about our services, please visit our Testimonials page at: http://www.HotBookSale.com/store/testimonials.aspx

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