Report: #939011

Complaint Review: Hotwire

  • Submitted: Mon, September 10, 2012
  • Updated: Mon, September 10, 2012
  • Reported By: Russ B — Nashville Tennessee United States of America
  • Hotwire

    United States of America

Hotwire Another rental car rip off, never again1 Internet

Show customers why they should trust your business over your competitors...

In June I planned a September trip to Minneapolis/St Paul.  This included air travel on Delta and a rental car.  I booked Delta online and then went to find a rental car.  I somehow was lead to Hotwire to get a "better rate".  The trip was for pleasure and I was trying to keep the cost as reasonable as possible, but this was the first time I had tried Hotwire.  I had used their service for hotels before and thought they were trustworthy.

Due to unforeseen circumstances the trip had to be cancelled.  With Delta that was no problem, I reused the ticket in July after paying a fee for the change - a reasonable policy.  However Hotwire makes it very clear that they do not allow changes or cancellations.  So now I have stopped using Hotwire for anything and notified the rental car company to terminate my frequent flyer card and I am also done with them for being a partner to a company like this.

Since I had to prepay they were able to use my funds for about four months and now they keep the entire amount.  Does this spell RIPOFF to you, it does me?
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 09/10/2012 10:22 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.