Report: #1125383

Complaint Review: HSBC beneficial

  • Submitted: Fri, February 21, 2014
  • Updated: Fri, February 21, 2014
  • Reported By: michelle — brooklyn Alabama
  • HSBC beneficial
    P.O. Box 1231
    Brandon, Florida

HSBC beneficial This company Beneficial originally went out of business without telling its customers and then 2 years ago they moved up to two payments or more they can't recollect to the end of my mortgage without permission from me. We were able to pay up our mortgage two months ahead last spring so when we recieved the bill in June we were asked to pay 200 dollars more a month and when I asked why they said because we had to make up the esgrow payments.  Brandon Florida

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Beneficial was bought out by HSBC several years ago and no notice to its mortgage holders but a week after it happened.

We paid our mortgage two months ahead last year and were told that next payment was due in June. When ready to pay them noticed payment increase and we have a fixed percentage rate. Conversation with the company they said we owed more in escgrow.

After research with town and mortgage company( several months) we were told that HSBC moved some payments to the end of our mortgage and that was why the amount went up 200 dollars more a month. I am not sure how this could possibly be legal without us recieving any information on the change. Let alone our approval.


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