Report: #272422

Complaint Review: Idearc Media

  • Submitted: Tue, September 04, 2007
  • Updated: Sat, January 19, 2008
  • Reported By: north bend Washington
  • Idearc Media
    2200 West Airfield Drive
    Dallas, Texas

Idearc Media Deceptive 'free business listing' with Idearc media's Superpages. Dallas Texas

*Consumer Comment: local yellow pages?

*UPDATE EX-employee responds: actually...

Show customers why they should trust your business over your competitors...

I registered for Superpages free business listing. I was sent a 'thank you for registering with Superpages' email. That was December 2005. I figured I was simply getting a free business listing with them as there was no mention of any monetary liability mentioned at all. The next time I get an email from them is later that month (the 16th) and August 2006, both spam urging me to 'upgrade my account to pay per click.
On September of 2006 I get an email from them, "Account management upgrade". They then begin sending me monthly reports that I believe to be spam.
In May of 2007 I get calls from Superpages, regarding 'my account'. Seems like advertising calls so I ignore them. Big mistake. They send my 'account' to collections.
I begin to get calls from Anthony Oden from McCarthy Burgess and Wolf. He tells me to call him and I do. ( I have very good credit and don't want any problems). He tells me that the 'account' is in arrears to the tune of $1900.00. Outrageous!! Apparently as he and those at Superpages idearc explain, the account was set up as a paid account, a credit card number was used that was declined. According to an Idearc rep, the terms and conditions apparently state that if a card is declined that a bill will be sent anyway to the listed address. (I don't recall ever giving them my CC and when I ask for the number they have, they do not respond.) The address listed was my home address except that the city was wrong so these 'bills' are never received by myself. For a year and a half they apparently send these 'bills' without ever thinking to cancel said UNPAID account. just letting them pile up for the final coup d' grace! My dealing with Anthony Oden of MB&W is difficult as I am so outraged that I try and argue my case with him and he keeps hanging up on me. A tactic I'm sure he is taught to confuse and unbalance. He finally gets me on the phone with a Superpages rep and I begin to explain the emails and my lack of any proof of financial liability. The gal brings up the fact that a CC number was given, I ask for the number and Anthony Oden begins laughing at me, "You gave a CC card and you didn't expect to be charged?" I ask again for the number and there is no response. The rep is purposefully unhelpful and keeps repeating the Terms and Conditions mantra over and over like a parrot.
Finally, I paid the entire $1900 just to be done with the harassing calls and to preserve my credits good standing.

I believe Idearc media Superpages is deceptive and begins to charge those who sign up for it's 'Free' business listings. Their terms and conditions more than likely state this. People don't expect to be charged for something they obviously had no intention of buying in the first place. Terms and conditions should not be the hiding place for subsequent charges to a free registration.

north bend, Washington
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This report was posted on Ripoff Report on 09/04/2007 09:50 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Consumer Comment

local yellow pages?

AUTHOR: Imagin568 - (U.S.A.)

Anonymous, I have filed a rep off report for the same problem and using your advice, have searched for my "local yellow pages". Non existent. Any suggestions on how to find the yellow pages for which Idearc bills in Lynchburg, Virginia?
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#2 UPDATE EX-employee responds


AUTHOR: Anonymous - (U.S.A.)

every business with a commercial telephone line gets a free listing online and a free profile. (this encourages usage from joe-schmoe consumer who may contact you, and ups idearc's usage results). when i worked for the company (2004-2007) the ppc campaigns had to have a signed or voice recorded contract in addition to your cc information (assuming you dealt with an actual person). Be persistant in demanding someone who can actually help you. In all honestly, idearc would rather lose a few bucks rather than lose future advertisers. I would recommend calling the nearest YP sales office in order to get help. On the local level they will be a lot more likely to try to help you (their commisions are reliant upon your happiness) where as the call centers and customer service lines in texas are all salaried or hourly, meaning whether or not you're happy, they are paid the same.
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