Report: #958705

Complaint Review: ILLINOIS TOLLWAY

  • Submitted: Tue, October 23, 2012
  • Updated: Mon, January 07, 2013
  • Reported By: UmmHmmYeah — Chicago Illinois United States of America

    DOWNERS GROVE, Illinois
    United States of America


*UPDATE Employee: This is confusing.

Show customers why they should trust your business over your competitors...

I am an IPass customer so I never get excited when I see the violation notices come in the mail. I really feel sorry for those that do not have an IPass account because this system is designed to rip off residents & pad the pocket of the perpetually broke State of Illinois.

Problem #1: The violation was issued 10/18/12, but violations date back to 7/31/12. Why it takes so long for this process to work beats me. The problem with that is the fees & fines. The fines are assessed within a matter of days, but if you pay them before those deadlines you won't get charged. This will ALMOST CERTAINLY NEVER HAPPEN WHEN THE TOLLWAY TAKES 3 MONTHS TO NOTIFY YOU OF THE VIOLATION TO START WITH.
End result: higher revenue for the state

Problem #2: I have an IPass account, my transponder was working & had funds available as evidenced by the IPass website. I can see charges for the same dates as the dates I received violations for. For some reason, the transponder was picked up at some toll plaza's but not at others. WHY? THIS IS NOT MY FAULT BUT I AM BEING PENALIZED. So I called to get this matter resolved, but was told I would have to pay the higher toll amount, even though my account had available funds.
End result: higher revenue for the state

Problem #3: I previously worked for Harris & Harris collecting for the Illinois Tollway and I know firsthand how crooked the tollway is. Time after time, the IPass website showed tolls collected were for the same toll plaza, same date & time that violations were issued for. Some motorists paid with no questions asked, others were adament and insisted their account be corrected. In most cases we were told to "go hard" with threats of license plate suspensions & higher fines in order to collect. Not much effort was put into correcting the wrongs of the tollway. 
End result: higher revenue for the state

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#1 UPDATE Employee

This is confusing.

AUTHOR: Kevin - (USA)

Based off your writings it seems you're confused at some of the processes.  First, the Tollway has a policy that it will have a notice sent out within 90 days of the last toll on your violation it just takes this long to respond back and forth from the Sec of State (especially if it's out of state), in that time if you make a payment for your tolls they will waive the fines, so honestly the longer they wait means more time to pay the tolls which would actually mean less money for the state.  Also the fines to the site go in effect the day the notice is mailed out...actually it's mailed out 2 days prior to the date they have written on the notice so that it allows more time to respond.

2nd you're vague about your reasons behind a notice, a tollway rep can research and explain the reason(s) for your violation.  The leading causes to tollway customers violations are Improperly mounted transponders, no transponder in the vehicle, no money on the account, vehicle not registered or improperly registered to the IPASS account.  I've had an IPASS for 8 years and have never received a violation.

3rd, The tollway has an automated system to detect if a duplicate transaction is produced within 5 min of the same toll, so duplicate transactions rarely happen, and when they do they can simply call the 800 number and the fine is dismissed as a duplicate transaction.  Many times it's not the same toll it's that the customer is confused on which toll he/she's actually being charged for and is getting it confused for one he/she has paid for.  The Tollway has an inter-working process for administrative hearings and reviews, free of charge to tollway travelers.  you have 21 days to respond to set this up for a notice.  after that point there is still a process up to and past the final due date of notices.  Many of times customers are upset because they made a mistake that they are either confused or not willing to accept.
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