Complaint Review: Imprint.com - Stafford Texas
- Imprint.com 4850 Wright Road, Suite 100 Stafford, Texas United States of America
- Phone: 281-786-3764
- Web: http://www.imprint.com
- Category: Specialty Stores
Imprint.com 24hourwristbands.com Refuses To Replace Shipment, Refuses To Give Refund, Refuses To Respond To Messages Stafford, Texas
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I ordered 200 silicone wristbands through imprint.com on November. I used the rush shipping option, since I needed the wristbands for a show on November 26th. Since I don't live in the greatest neighborhood, I requested and made it imperative that imprint.com require a signature upon delivery through FedEx, and NOT to just leave the package on the front step. The total cost of this order, with shipping, was $143.
On November 18th, FedEx.com reported the package was delivered, including the note "Left at front door. Signature Service not requested." I was home all morning; no one knocked, no one rang the doorbell, and the package was stolen from my doorstep.
I initially made my first complaint on November 20th, which was a call to imprint.com's customer service. I was told that I would need to obtain a claim number from FedEx in order to re-ship my item. After 2 days of attempting to obtain a claim number, I was finally given one, which I passed on to imprint.com's customer service.
Between November 21st and November 22nd, customer service replied immediately and quickly. However, once I stated that my deadline of November 26th was approaching too soon to receive a replacement shipment, all communication from their end ceased. The only communication made was from a customer service rep stating that they would pass my request on to management.
Since then, imprint.com has not communicated at all with me. They refuse to reply to my E-mails, they refuse to reproduce and re-ship my order, and they refuse to give me my refund. I am furious at imprint.com and will be contacting a lawyer in order to get my money back.
This report was posted on Ripoff Report on 11/24/2011 08:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/imprintcom/stafford-texas-77477/imprintcom-24hourwristbandscom-refuses-to-replace-shipment-refuses-to-give-refund-refu-801444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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