InPhonic Ripoff, Scam, Loose mail, Deny claim. Take your pick, they say they did not receive my 2 rebates totaling $300. White Bear Lake, Minnesota

I am happy to say that the check has finally arrived!

A thank you goes out to Doreen for helping me resolve this situation.

Please do not be fooled, no check has been sent. Contrary to what was stated by InPhonic on 3/16/2006, no check was ever issued on 3/7.

In a response from Inphonic on 3/17 I was told that the check was issued that day and to expect it in about 1 week. Well, 2 weeks later and still NO check.

All outstanding issues still remain and the frustration keeps on building.

I have been working with Doreen to resolve this rebate issue and I find her to be extremely pleasant to deal with. However, I still have yet to receive the check and it has been 1 month since it was re-issued.

As for the carrier not paying InPhonic, this is the first I have heard of this.

I have been working with Doreen to resolve this rebate issue and I find her to be extremely pleasant to deal with. However, I still have yet to receive the check and it has been 1 month since it was re-issued.

As for the carrier not paying InPhonic, this is the first I have heard of this.

I have been working with Doreen to resolve this rebate issue and I find her to be extremely pleasant to deal with. However, I still have yet to receive the check and it has been 1 month since it was re-issued.

As for the carrier not paying InPhonic, this is the first I have heard of this.

I'm happy to provide an update on this customer's rebates. After checking his application and finding it in order, we authorized a check for $300 (despite the fact that the carrier decision not to pay us will not be reversed).

The check was mailed Feb 7. The customer contacted me again to let us know we sent it to an incorrect (old) address. We promptly put a "stop payment" on the check and reissued a new one.

I believe this has resolved any outstanding issues with Aleks D.

Hi Aleks,

I know it's been a couple of months since you sent in your forms and I truly apologize for any and all perceived hassles.

According to the posting guidelines on this site, your name and city should be enough for me look up your order and figure out what's going on so I can submit a rebuttal, but since we process tens of thousands of orders a day, our system won't let me do that.

But if you send me an email with your order number, I'll look into your case and expedite the process to get you the rebates. My personal email address is below.

regards,
Doreen Dennis
Office of the President
ddennis(at)inphonic.com

p.s. Here's some info the company posted about rebates. It explains some of our recent growing pains.
http://www.wireflyrebates.com/

So I thought I made some progress a few months ago and this was a big mistake. I still have not received any rebates but have certainly improved my ability to understand what the folks in India are saying to me over the phone.

Will no longer spend my money on BUY.com or any of their partners.

So I was wrong. According to Inphonic, one rebate was not completely filled out and the other is not eligible because I ported my old number. Looks like I am in it for the long haul.

Dear Valued Customer,

Our goal is 100% customer satisfaction and therefore we are sorry to hear of your concerns regarding our rebates.

It is our policy to promptly process and send checks to every customer that fulfills the rebate requirements. We activate over 100,000 new wireless subscribers every month, and have happily paid out millions of dollars in rebates to our customers.

Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation.

Regards,

Customer Support

Was able to get through to someone who knew what was going on with my rebates. Funny thing is she was not an InPhonic employee but worked for a company that partnered with InPhonic to fulfill rebates. Bottom line is seems that some, if not all InPhonic rebates sent to White Bear Lake, MN are being transferred to Niagara Falls, NY).


1) Stared by calling InPhonic this morning (Sept 15) and the Rep I talked to had no record of ever receiving my rebates and said she would contact the Finance Dept.
2) Sent another email to customerinquiry@inphonic.com asking for help
3) Called (866) 800-4303 (not InPhonic but a partner of InPhonic) which was given to me when I first emailed the above address. This time instead of pressing option #2 for White Bear Lake which had no record of my 2 rebates, I called again and pressed option #1 for Niagara Falls, NY. After entering my last name and zip code at the prompts, a electronic voice told me that there was 1 record on file. AH HA!
4) Called (866) 800-4303 again and got in-touch with a CSR who told me that they did receive 1 of the 2 rebates and that the one was processed on Aug 30. She then instructed me to fax all rebate #2 documents and told me to call back in 10 business days to check the status. I feel very comfortable after speaking to this woman that everything will be taken care of.

It would be a great business move for InPhonic to know what is going on with their rebates since their name is on the line.

Was able to get through to someone who knew what was going on with my rebates. Funny thing is she was not an InPhonic employee but worked for a company that partnered with InPhonic to fulfill rebates. Bottom line is seems that some, if not all InPhonic rebates sent to White Bear Lake, MN are being transferred to Niagara Falls, NY).


1) Stared by calling InPhonic this morning (Sept 15) and the Rep I talked to had no record of ever receiving my rebates and said she would contact the Finance Dept.
2) Sent another email to customerinquiry@inphonic.com asking for help
3) Called (866) 800-4303 (not InPhonic but a partner of InPhonic) which was given to me when I first emailed the above address. This time instead of pressing option #2 for White Bear Lake which had no record of my 2 rebates, I called again and pressed option #1 for Niagara Falls, NY. After entering my last name and zip code at the prompts, a electronic voice told me that there was 1 record on file. AH HA!
4) Called (866) 800-4303 again and got in-touch with a CSR who told me that they did receive 1 of the 2 rebates and that the one was processed on Aug 30. She then instructed me to fax all rebate #2 documents and told me to call back in 10 business days to check the status. I feel very comfortable after speaking to this woman that everything will be taken care of.

It would be a great business move for InPhonic to know what is going on with their rebates since their name is on the line.

Was able to get through to someone who knew what was going on with my rebates. Funny thing is she was not an InPhonic employee but worked for a company that partnered with InPhonic to fulfill rebates. Bottom line is seems that some, if not all InPhonic rebates sent to White Bear Lake, MN are being transferred to Niagara Falls, NY).


1) Stared by calling InPhonic this morning (Sept 15) and the Rep I talked to had no record of ever receiving my rebates and said she would contact the Finance Dept.
2) Sent another email to customerinquiry@inphonic.com asking for help
3) Called (866) 800-4303 (not InPhonic but a partner of InPhonic) which was given to me when I first emailed the above address. This time instead of pressing option #2 for White Bear Lake which had no record of my 2 rebates, I called again and pressed option #1 for Niagara Falls, NY. After entering my last name and zip code at the prompts, a electronic voice told me that there was 1 record on file. AH HA!
4) Called (866) 800-4303 again and got in-touch with a CSR who told me that they did receive 1 of the 2 rebates and that the one was processed on Aug 30. She then instructed me to fax all rebate #2 documents and told me to call back in 10 business days to check the status. I feel very comfortable after speaking to this woman that everything will be taken care of.

It would be a great business move for InPhonic to know what is going on with their rebates since their name is on the line.

Was able to get through to someone who knew what was going on with my rebates. Funny thing is she was not an InPhonic employee but worked for a company that partnered with InPhonic to fulfill rebates. Bottom line is seems that some, if not all InPhonic rebates sent to White Bear Lake, MN are being transferred to Niagara Falls, NY).


1) Stared by calling InPhonic this morning (Sept 15) and the Rep I talked to had no record of ever receiving my rebates and said she would contact the Finance Dept.
2) Sent another email to customerinquiry@inphonic.com asking for help
3) Called (866) 800-4303 (not InPhonic but a partner of InPhonic) which was given to me when I first emailed the above address. This time instead of pressing option #2 for White Bear Lake which had no record of my 2 rebates, I called again and pressed option #1 for Niagara Falls, NY. After entering my last name and zip code at the prompts, a electronic voice told me that there was 1 record on file. AH HA!
4) Called (866) 800-4303 again and got in-touch with a CSR who told me that they did receive 1 of the 2 rebates and that the one was processed on Aug 30. She then instructed me to fax all rebate #2 documents and told me to call back in 10 business days to check the status. I feel very comfortable after speaking to this woman that everything will be taken care of.

It would be a great business move for InPhonic to know what is going on with their rebates since their name is on the line.