Report: #976768

Complaint Review: JCPENNEY

  • Submitted: Sat, December 01, 2012
  • Updated: Sun, December 02, 2012
  • Reported By: Kenpachi — Brea California United States of America

    United States of America


*Consumer Comment: question??

Show customers why they should trust your business over your competitors...

I am extremely upset with JCPENNEY.COM right now. I feel like their online website is a huge scam. I purchased 3 hats online on Cyber Monday for $45 (11-26-12). I input my card number and the charge went through. I received an email stating that I purchased these 3 hats and that my order would come in 4-7 days. So I was pretty excited to have my 3 hats come in within a week.

4 days later on 11-30-12(around the time I should be receiving my hats), I get an email from JCPENNEY stating my card was declined and that I have to input another card for payment. I WILL NOT be doing that because I had already put in a card (over $400 on my account) which was also BILLED already. So why would I let you charge me on another card, for something I had already purchased! I go onto their website and my order is completely gone! I emailed their website and all they can tell me is to input another form of payment. I am not paying them another cent, I feel like I was scammed. I am now out of $45 with no hats and JCP is doing nothing about it.

I tried calling their AMAZING 24/7 call center (sarcastic), which is probably one of THE WORST customer service centers around. They make you wait 30 minutes just to be hung up on. I am so furious, just thinking about this situation makes my blood boil. Has anyone had this happen to them? Can someone please shed some light on this situation. I do not know what to do, but I WILL NOT BE PAYING THEM AGAIN. The least they could do is remove the $45 charge, but I bet they have no intention of doing that. Money hungry mofos... Their company is doing so bad they have to steal from their customers now?
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/01/2012 09:12 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Consumer Comment


AUTHOR: Stacey - (U.S.A.)

Did you check your statement to see if the charge went through?
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.