Report: #769307

Complaint Review: John Moore

  • Submitted: Thu, August 25, 2011
  • Updated: Mon, January 23, 2012
  • Reported By: marbleannn — Houston Texas USA
  • John Moore
    10005 W. Sam Houston Pkwy. N Suite 200 Houston, Tx
    Houston, Texas
    United States of America

Show customers why they should trust your business over your competitors...

At 4PM my AC stopped working.  I live in Houston I am a asthmatic with 30% lung capacity and we have been having 100 degree weather for 3 weeks. So for me AC is not just a convenience but a necessity. I went to the Yellow Pages and there was John Moore. Two page display. They do everything from plumbing to termite extermination.   What attracted me to the company is on the page it had the biggest BBB symbol I have ever seen and it claimed to have some special award from them for over 5 years.  And a friend of mine who is a contractor had used them. He  gives them a call around 4:20 and they said they will have someone here in 45 minutes.  One hour later no one. He called and they told him Darius was coming. Two hours later we was told that he was given another service ticket and someone else will be coming within the hour. Around a hour and half later he called and they tell him they will be getting hold of the tech. Well evidently he must be the Wicked Witch of the West because he says he cannot come because it is raining.  Well it wasn't raining where I live at. Houston is notorious for having storms and the next street might not even get it.  I have gone down my block and walked out a storm. The person comes on the phone and states there is a law that techs cannot work in the rain. I am not sure about the law but it wasn't raining here. It is apparent now that we have always been talking to a service and the dispatchers have no idea what they are doing and that we have to initiate all the phone calls to find out what was going on.

More importantly it is also around 10 PM  which means if I want to change services I have to look for a 24 hour service and pay 24 hour money. Why should I have to do that?  We called these folks at 4 and they promised a person in 45 minutes.  In any case we had to fight with the service and tell them it is not raining where I live. Well they agreed to have the tech come out as long as he did not have to go outside.  Sure fine he was going to come and see it was dry I said to myself.  Well he arrives at my house around 11pm. Meanwhile I am telling these folks my asthma is starting up and they are making it worse. just get someone here. He goes around the side of my house with my friend  and tells him it was the contactor. He doesn't have the part on his truck and he will back in the morning.  Well now I am livid because I might be spending the night in hospital. By 8am.  Fine I am stuck now.

I get a call early and it is going to be 321 bucks.  By that time my friend had started to call other services. Just out of principle I was not going to use them.  Every single person he called cringed when he told them my story and I needed someone pretty quickly. They all knew about John Moore and was not surprised. Finally someone called me back, a company called Changing Seasons and said he will be here in a hour.  And he was. Well turned out it wasn't the contactor . He saw that right away, it was just a fuse. he replaced the fuse and went on his way. It cost a quarter of the cost of John Moore  and what he would of gotten from me and he would of charged me for something that did not need to be fixed. I cannot imagine the nightmare I would of encountered if I used these folks. 

Also come to find out that even though the man who owns this company is the Chairman of the Board of the Houston South Texas BBB, this company is no longer accredited by the BBB of South Texas and Houston.  If you need to complain about them you have to use their other address in Bryan which is another BBB.  So I have to think some shenanigans was going on with Mr Valentine the owner.
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This report was posted on Ripoff Report on 08/25/2011 01:04 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

It's all bogus.....

AUTHOR: Jovusun - ()

I do not see how the owner of John Moore is allowed to be a chairman for the BBB. If they are not members of the BBB, then why hasn't the BBB filed suit against John Moore Services. John Moore SAYS they have taken care of the problem, but isn't that excuse all too familiar? It seems like The Texas Department of Licensing and Regulation should be looking at companies like this that are obviously victimizing the public at the expense of a technician. If it were suchan isolated case, then why does the company have the reputation that it does? It does not come from a single event. There is probably 1 complaint for every 1000 dissatisfied customers.

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#2 UPDATE Employee

Dear Customer

AUTHOR: JohnMooreSvcs - (USA)

Because this website does not allow us to see your name and address, please call John Moore and ask for Customer Care (713-730-2525).  In regards to the BBB, John Moore headquarters is located in Bryan, Texas and we are accredited members of the BBB of Bryan.
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#3 General Comment

John moore and BBB

AUTHOR: Jodoming1975 - (United States of America)

I work for another company and know of John Moore. I have also wondered about their giant BBB logo on their vehicles so i looked them up on the BBB website and have also found that they are not accredited by the BBB. Shady i think. Dont know why they can advertise the BBB when they clearly are not. Thats why im going on my own so i can do honest work. Im one of the lowest paid techs at my company and often get called out in our sales meetings but i dont care. If a customer dont need something im not gonna beat them into buying. At peace with myself and i sleep with a good conscience
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#4 Author of original report

Still telling tales

AUTHOR: marbleannn - (USA)

I just read the rebuttal to my report. As of today as the homeowner and owner of the AC I have not heard one word from them. This is the first time I have heard that they have tried to help and done everything.  They have done absolutely nothing at all,  not even a phone call to ask, nothing.  The only people who did anything is the people who finally came and fixed my AC, Changing Seasons.  It is really infuriating that they told this tale that I am now going to complain to the AG of Texas and find recourse there.
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#5 UPDATE Employee

John Moore Services

AUTHOR: JohnMooreSvcs - (USA)

Dear customer,

Please accept our apology for any inconvenience this situation has caused to you and your family. John Moore Services stands behind its work and we have therefore taken all necessary steps to correct the problems you encountered. We hope that you have found these resolutions satisfactory. If you need any further assistance, please feel welcome to contact our Customer Care department.

Thank you
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