• Report: #722465
Complaint Review:


  • Submitted: Tue, April 26, 2011
  • Updated: Tue, April 26, 2011

  • Reported By: ripped-off — Olympia Washington United States of America
Internet United States of America

Justanswer Justanswer.com Bogus Satisfaction Guarantee none, Internet

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JustAnswer.com purports to offer satisfaction guaranteed, but won't honor it.

Their web site first offered automotive advice to me for $16, then further on wanted a $25 deposit.

Their web site SAYS they charged me $20, but there does not seem to be a way to get the other $5 back, or for that matter any money back.

I've not seem my credit card bill, so who knows what they really charged me.

In any case they claim I "accepted" the automotive advice, and there is no way to get a refund.  Some satisfaction guarantee!

I don't understand how they have a BBB rating of A+ when then have literally hundreds of complaints about their charges and guarantee, except that the BBB rates BBB "members" high even with a ton of complaints.

This report was posted on Ripoff Report on 04/26/2011 07:25 PM and is a permanent record located here: http://www.ripoffreport.com/reports/justanswer/internet/justanswer-justanswercom-bogus-satisfaction-guarantee-none-internet-722465. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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