Justanswer Took my money for services offered, didn't use the service , and want me to pay again to find out how to get my refund

This service offeres answeres to questions which are directed to their 'experts'. You state your question and are directed to a page where your $5 dollar question suddenly becomes $20, money refundably if you're not satisfied. I paid via paypal, but then did not need to talk to the 'expert'. I later found that they had been paid by paypal so i went back to their site to ask for a refund and was again directed to a page to pay for their 'expert' lawyer to tell me how to get my refund.