JustFly.com JustFly TATTransam Travel (Agency) Overcharge (multiple charges) on my Credit Card for airfare booking Nationwide Nationwide

I booked airfares (bundle of 3 tickets for family vacation) for a vacation usign JustFly.com (redirected from Kayak) and received multiple charges on my Credit Card from the Airline company TAM Airlines in the amount of ~$3,000 (each airfare bundle). Although many of the charges (around 3 or 4) did not go through and disapeared from the pending transactions, 3 charges (bundles in the amount of ~$3,000) went through for a total of ~$9,000.  The very first charge was immediately refunded, however there are still 2 charges (~$6,000) active on my credit card statement.  The total amound that was authorized for the payment of the vacation was only ~$3,000 therefore there are ~$3,000 of unauthorized charges on my credit card.  I contacted JustFly.com a few days later and let them know about the situation.  They requested that I sent them a copy of my CC statement showing the transactions which was sent to them the same day.  I was told that they were going to monitor the transactions and if the overcharge was not automatically refunded in 8-10 business days that I should let them know.  I contacted them on the 11th day and let them know that the charges are still active on my CC account.  They once again requested that I sent them my statements (which I did) and that they would contact me within 2-3 days while they investigated.  I called them back on the 15th day and requested to talk to a suppervisor/manager who once again requested for the CC statements (which I sent him right away).  I was told by the supervisor that he would contact by the end of the day with a resolution..  It has been 4 days since that conversation with the supervisor (19 days since the charges went through) now and I have not been contacted by JustFly.com with a resolution. 

I have spent countless hours on the phone with these incompetent people and the customer service is piss poor.  The lack of urgency to resolve a mistake on their part is Unacceptable and a disrespect to myself as a consumer!! I am still waiting for a resolution and I am being very patient but enough is enough!  I will be filing a formal complaing with the Bureau of Consumer Protection within the next few days.. Let's see if they will contact me then!

Do not use Just.Fly for any business.. They have no respect for their customer!