Report: #1026410

Complaint Review:

  • Submitted: Sun, March 10, 2013
  • Updated: Tue, March 12, 2013
  • Reported By: E-Scapes Lawn Care — Palm Bay Florida United States of America

    United States of America They put my family in danger Internet

*UPDATE Employee: KAYAK Consumer Services

*General Comment: Umm, No...

Show customers why they should trust your business over your competitors...

I booked a hotel room on 3-9-2013 thru, Showed up at the hotel at 10pm after a long and tiring day a theme parks, clerk says they are booked solid and he remembers speaking to a kayak rep earlier that day about me, they told him they would call me and reschedule (which they did not). So I call they say they are very sorry and will check into the situation and call me back. Its now 10:30pm receive call back they are going to refund my money in full and great news they found the last hotel available in my area if I want to book it, it will cost me double what I've already spent. I tell her that I do not have any more money. And she says she is very very sorry but there is nothing they can do. After going back and forth for a bit she agrees to contact a manager, its now 11:15pm. I wait on hold for 15 minutes she gets back on the line and say the manager is busy with other call and she left a message for them to call me back shortly I ask how long she say within 10-20 minutes. I waited till 12:30am them called them, spoke to another rep he pulled up my account and said let me see if there is a manager available, on hold i go 30 minutes and i finally hang up.  I have no more money for a hotel a car full a family and I cant keep my eyes open to drive home a 3 1/2 hrs drive. Bottom line they put my family in danger.
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This report was posted on Ripoff Report on 03/10/2013 06:45 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

KAYAK Consumer Services

AUTHOR: Jim Giza - (United States of America)

Hello, if you would please go to ad provide the details of this incident we'll be able to quickly investigate and help figure out what went wrong.  Based on just the info in this posting, there's not enough for me to investigate. Kind regards. Jim Giza VP Technology, KAYAK
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#2 General Comment

Umm, No...

AUTHOR: Striderq - (U.S.A.)

you put your family in this situation. Did you request late checkin and tell them it would be 10 PM when you showed up at the hotel? Even if you had made the reservation with the hotel directly and not requested late checkin the hotel still would have canceled your room and rented it to someone who was there. You should have checked in at the motel and then gone to the theme park. went above and beyond by offering the refund. Next time think about your family first and then think about the fun.
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