• Report: #808499
Complaint Review:

Kevin Jewelers

  • Submitted: Mon, December 12, 2011
  • Updated: Mon, December 12, 2011

  • Reported By: Upset & Disappointed — Aliso Viejo California United States of America
Kevin Jewelers
Laguna Hills Mall, California Laguna Hills, California United States of America

Kevin Jewelers Deceptive business practice/ Bait & Switch Laguna Hills, California

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I turned in some scrap gold and received $280.00 Cash value, but was given a higher trade in value over $1,000.00 to finance a gold necklace.  I ended up financing $500.00 .  Less than a month later I received a $50.00 gift card which I thought was because of my recent store purchase.
I went to their store in Laguna Hills to get my $50.00 item and was told it could only be used on "Catalog Items" and was handed a catalog.  Everything in that catalog (pamphlet) was way over $50.00, the least expensive item was $89.00.  I left the store without getting my $50.00 gift and very upset.  This was clearly another way to "Bait" the customer to spend more credit on their jewelry.

Kevin Jewelers is a very deceptive business.  I will pay off my balance and cancel my card
I don't plan to make any future purchases thru them..  Next time I will go to a jewelry mart for better prices and better customer service.

This report was posted on Ripoff Report on 12/12/2011 09:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/kevin-jewelers/laguna-hills-california-92653/kevin-jewelers-deceptive-business-practice-bait-switch-laguna-hills-california-808499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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