• Report: #1041616
Complaint Review:

KMart Sears

  • Submitted: Mon, April 08, 2013
  • Updated: Mon, April 08, 2013

  • Reported By: Natalie — Miami Florida
KMart Sears
Internet United States of America

KMart Sears No wonder this company is struggling, Internet

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No wonder Kmart/Sears is struggling. Do NOT order anything from them online unless you are 100% sure about the purchase.

I ordered 4 dining room chairs from kmart.com and after I placed the oder online, my husband found the same chairs for much cheaper on another website. Within 15 minutes of the order I immediately called Kmart customer service and was told not to worry- that the order would be cancelled.


A week later I received an email saying those chairs have been shipped. And that if I choose to return the item, I have the luck of paying for the shipping and handling on a very large bulky item.


I called Kmart customer service and spoke with a supervisor who informed me that even had I cancelled the order within 2 seconds of placing the online order they can only request to cancel the order- they can't gurantee it.

So what this means is that they are so inept as a company that even with an entire week between order placement and shipping they can't figure out how to stop an order.

I will never shop with these idiots again. No wonder Amazon.com is putting them out of business.

This report was posted on Ripoff Report on 04/08/2013 08:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/kmart-sears/internet/kmart-sears-no-wonder-this-company-is-struggling-internet-1041616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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