Legion Global It's Time To Put Legion Global Out Of Business Shipped a damaged mobility scooter with faulty motor to a person with a disability and has refused to refund money after numerous attempts. Chicago Illinois

I am happy to report that Legion Global resolved my dispute regarding a damaged scooter. I visited their New Lenox office/warehouse and met the employees, who were friendly and legitimately apologetic for the damaged scooter described in my initial complaint. I witnessed merchandise being loaded onto trucks and during the hour and a half that I was in their office, I heard employees (including Ally) handling incoming calls in a professional manner. After a reasonable discussion with the owner of the company, we worked out an agreement and I am satisfied with how Legion Global resolved the situation.

Legion Global has had 6 months to resolve this issue. Numerous emails and phone calls have been made (and yes, we've spoken to Allie.) We would have happily accepted replacements parts 6, 5, 4, 3, even 2 months ago-- but after getting the run around for 6 months, a replacement part is no longer a solution. We have no desire to speak to yet another 'employee' who misleads us into thinking a replacement part is on the way.

My identity is no secret to Legion Global as I have emailed, called and filed reports with BBB and the State's Attorney, on behalf of this victimized consumer, using my legal name, address and phone number. I welcome a phone call from the owner.

In closing, if Legion Global was a reputable company that followed 'normal' business practices and didn't scam people they would spend less time responding to all of these online complaints and more time resolving the issues to ensure repeat business.

I predict they'll change their name soon and rather than spend their money refunding defective merchandise they ship, they'll hire a company to clean up the messy internet trail of dissatisfied customers.

Shameful.

Ms. A---,

As we have repeatedly told you, we are more than happy to replace the parts that are damaged or that you are having problems with. If you had filed a shipping damage claim at the beginning when the shipper damaged the scooter, as you should have, this wouldn't even be an issue. When you did order the parts for the scooter they were backordered, which held us at a stand-still to get them to you, until we receive them. It is uncalled for and ridiculous of you to file unnecessary and false claims about us under different names all over the internet. We are doing everything that we can within the boundaries of the policy that you, yourself agreed to when you purchased from us. We also have repeatedly told you to call us, and given you the managers name that you needed to speak to.

Her name again, is Allie, she is the customer service manager, and would be more than happy to help you order the parts required for the scooter so that you might get it running properly. Which, if you read over your terms and conditions, is what is written in our policy for us to do, to help you. We do not ever knowingly ship out anything that is damaged or defective. If something was damaged in shipment to any customer, all they need to do is call the shipping company and file a damage claim to be reimbursed.

If there is a confirmed manufacturer's defect, we are more than happy to hold the manufacturer responsible, and do everything in our power to ensure that the problem is corrected for the customer. We do understand that you do not like the policy that you agreed to, however, that does not change it in any way.

We urge any customer's reading complaints such as this one, to remember that anyone at any time, for any reason, can complain about anything that they may not like about a company, any company, anywhere in the world. It does not make their complaints or accusations in any way the truth of a situation.

Thank you,
Legion Global