• Report: #656499
Complaint Review:

Leisure Living

  • Submitted: Fri, October 29, 2010
  • Updated: Fri, October 29, 2010

  • Reported By: southerner65 — United States of America
Leisure Living
574 Main street Internet United States of America

Leisure Living poolsupplies.com False Advertising and ripoff restocking fee, Internet

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Let me tell you what a a horrible experience I had dealing with this company. I purchased a Automatic Cleaner from poolsupplies.com website. I based my purchase off the description and photos provided. The product I received was nothing like what was advertised on the poolsupplies.com website. 

 The product was for a dirt devil pool boy automatic cleaner listed here - http://www.poolsupplies.com/cgi-bin/Commerce.exe?key=111532&preadd=action the images were completely wrong, the product that was advertised on the website had a lcd screen and several controls. The model that I received was basic as IS NOW seen. They quickly fixed thier mistake on the website, however still refuse to refund my entire order total. IT WAS THERE FAULT!!!!

I called customer service and spoke to a girl - Kate Bzibziak. after explaining my situation about receiving the wrong product she told me that I would have to pay a restocking fee to return it. now, mind you this was not my mistake it was theirs by advertising a product falsely. 

 Kate stated that the manufacturer changed the product and that was why I received the wrong product. If the manufacturer changed the model then why was this not refelcted on the website?? Doesn't make sense!!! I was then contacted by the Customer service Manager who seams to be the other girls relative(must be a family owned business) named Judy Bzibziak. After speaking to her I called back and I was then transferred to another girl by the name of Christy Schuh, who then had a supposed technician call me back who claims to have tested the cleaner in their pool and says that there is nothing wrong with the cleaner. NO KIDDING!!! I didn't want the cleaner because what was advertised is not what I received. FALSE ADVERTISING PEOPLE!!!!!!

Now mind you I was never rude, disrespecful or otherwise mean, however Kate Bzibziak was very inconsiderate and was extremely rude on the phone, then the other lady - Judy Bzibziak was even more rude and started to get ridiculous in her claims that I should read the website terms about the "right for them to substiute any product" This is outrageous!!! So if I buy a $300 cleaner they have the right to substitute it with a lesser value one and I have to live with it, because if I don't like it they will charge me a restocking fee!!! What kind of company is this?!?

I would not buy from this website or this company ever again!! I will take my business to other reputable pool supply companies that are honest, respectful and place more emphasis on customer service, as this company simply cares about money nothing more.

This report was posted on Ripoff Report on 10/29/2010 07:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/leisure-living/internet/leisure-living-poolsuppliescom-false-advertising-and-ripoff-restocking-fee-internet-656499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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